Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
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The trip included a
cruise
TravelSafe
Classic Plus
We filed a claim in October 2017, for a November 2017 cruise that we cancelled. There were several hurricanes that increased their response time, which is understandable, but We had "cancel for any reason" insurance and we didn't receive our insurance reimbursement until April 2018. It took 6 months to go through the claim process. They would say they needed additional information and then two weeks later they would ask for new information that they could have asked for in the previous contact - it seemed like they were trying to delay resolution of our claim. They took so long that they threatened they were going to close our claim request because we provided an "invalid" cruise reservation number - it turns out it wasn't invalid at all, it was archived by the cruise line since it was so many months after the actual cruise date. They did pay the amount we expected, but taking 6 months to pay us is way too long.
Dina G. would not
recommend this plan to a friend or relative.
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Carol
IMT
Dear Dina,
Thank you for leaving a review regarding the length of your claim settlement. The amount of time you waited to reach settlement was too long. We are sorry for the inconvenience and the frustration it caused. We are taking important steps to make sure claims are settled promptly, including increasing the number of adjusters we have available. To avoid issues like the one you had experienced with your cruise reservation number, we will also be expanding the time claims will be open.
Again, we apologize for the experience you had with us during claims. We strive to provide high-level service to all of our travelers and it is never our goal to make travelers wait this long to reach settlement.
Sincerely,
Deb Grove
Vice President of Operations
TravelSafe InsuranceMay 23,2018
TravelSafe
Classic
Thanks for providing me with insurance for my trip. It was a pleasure dealing with your company. I would recommend your company and will definitely use this company again.
Karen L. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Fortunately I did not have to use insurance.
Rosalind L. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Plan was comprehensive but I didn't need to use it. It was helpful to get all the info resent just before the trip.
Maxine B. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Did not have to use, thank goodness. So I really can't rate it properly.
David K. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Horrendous Customer Service when we tried to file a claim. They lose documents, don't follow, up, come up with excuses, etc. For a Simple $250 Medical Reimbursement they have been giving us the run around for almost 4 months. The claim could not be more simple (Dr. visit on a policy with Primary Coverage). Claim was finally paid when said we would contact the State Insurance Commissioner Beware if you need to use this company. I'd recommend staying away
Michael K. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Mike
Thank you for your feedback. We have received the following response from TravelSafe:
Dear Michael,
Thank you for taking the time to provide us with your feedback. It is highly valued here at TravelSafe. First, we want to apologize for the poor level of customer service you received during the claims process. This should never be the case.
As a travel insurance company, we strive to provide travelers with products and service that extend beyond their expectations. However, we recognize this was not your experience.
We have notified our claims processor, Trip Mate, that the length of time and effort taken to address your legitimate claim is unacceptable and we are working with them to make sure that other TravelSafe clients do not have the same experience.
Again, I apologize for any inconvenience or frustration this has caused. We hope you still consider purchasing travel insurance in the future.
Sincerely,
Amanda H. from Team TravelSafeMay 07,2018
TravelSafe
Classic
We always use you. We had a claim once and were reimbursed quickly.
Anthony G. would
recommend this plan to a friend or relative.
TravelSafe
Classic
I filed a claim to recover over $400 in airline ticket costs because the US State Dept issued a Travel Advisory warning for that portion of Mexico......I was denied and told that cartels bombing ferries in Cozumel isn't really Terrorism?????!!!!!!!!
What a ripoff!!! Never again do I buy travel insurance!
What a ripoff!!! Never again do I buy travel insurance!
Pamela G. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Carol
Thank you for submitting your comments on your TravelSafe Classic plan. However, there are no travel insurance policies that will reimburse you if you cancel your trip due to a US State Department Advisory or Travel Warning.
In order for you to cancel your trip due to terrorism, the “Terrorist Incident†must be determined to be "an act of violence, that is deemed terrorism by the United States Government other than civil disorder or riot (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or in association with other persons on behalf of or in connection with any organization of foreign government which is generally recognized as having the intent to overthrow or influence the control of any other foreign government."
Although it is never pleasant to have your claim denied, please understand these policy terms are an industry standard and not limited to TravelSafe policies. InsuremyTrip makes all this information readily available for you to read prior to purchase on our website simply by clicking on "View Certificate" or by calling InsureMyTrip at (800) 487-4722.May 01,2018
TravelSafe
Classic
Good value for the money. InsureMyTrip website interface and ability to compare plans across them is well designed and easy to use.
Carol C. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Just the right coverage at the right price!
Steven B. would
recommend this plan to a friend or relative.
We apologize for the recent problems you experienced in your recent claim process. We agree that a six month turnaround time appears excessive for your claim. You will be pleased to know that the company recognizes this problem and have hired additional claims representatives and implemented supervisory reviews to improve on their customer performance.
In the future, please remember that InsureMyTrip also offers assistance with your claims. You can call us to request an Anytime Advocate® who will support you if the process is delayed or you believe that your claim is unfairly denied.
InsureMyTrip can be reached weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET at (800)487-4722.