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Travel Insurance Reviews TravelSafe

TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.

Learn more about TravelSafe Insurance.

Customers rated TravelSafe
4.55 out of 5
1,990
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
TravelSafe Classic
We cancelled our trip because my son and his wife were expecting their first child the same day that we were supposed to leave.
Jeanette T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TravelSafe Classic Plus
I was offered an opportunity to purchase trip insurance when I bought a trip through a travel website to India and Nepal, but it was significantly more expensive than TravelSafe. I declined their insurance and purchased TravelSafe instead after doing some research and checking their reviews. Luckily, I did not need to use my insurance, but it was comforting to know it was there. When I first arrived in India, there was a rough patch when the Visa officials said my paperwork was incorrect and they were not going to let me into India, saying I needed to go back to my own country. I eventually worked that out, but it was comforting to know that I had travel insurance to turn to if needed.
Traci H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
I purchased this plan for a significant trip that was planned well in advance. Unfortunately, major family health issues required me to cancel the trip about a month before the departure date. I promptly filed a claim, and spent hours pulling together the extensive paperwork that was requested (proof of reservations, proof of cancellations, documentation about the medical issues, etc.). TravelSafe/TripMate's response seemed to be to stall, delay, request additional paperwork, and (seemingly) hope that I would give up and go away. After submitting paperwork (by mail or online), it generally took TripMate about 1 week to acknowledge receipt in their online system, even if I called to confirm that they had already received the paperwork. Then there would be a delay of several weeks, before I would receive a request for additional documentation, which often duplicated documents I had already sent (or were slightly different versions of prior documentation). I always promptly responded to the requests and sent the requested documentation so that I would not delay the process. My claim was finally approved about 3.5 months after I initially started the claim. However, the reason my claim seemed to finally gain traction was that my travel companion (same trip/insurance/reason for cancellation) contacted the InsureMyTrip advocates after receiving no response or updates about her claim after several months; the advocate quickly got her claim resolved and paid. After notifying TripMate that my companion's claim had already been paid, my claim was finally approved and paid about 2 weeks later. Overall, this process seemed far more complicated and slow than necessary; I do not plan to purchase travel insurance through this company again.
Stephanie M. would not recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    We are sorry to hear that the TravelSafe / TripMate claims process was so difficult. Although the processing did take an unusually long time, TravelSafe / TripMate was fair in settling your claim and providing payment as you confirmed.

    It was unfortunate that you were unable to take advantage of the services of an Anytime Advocate much earlier in the process. If you should ever have to file a claim in the future, please be sure to contact us to request assistance if you do not hear from the claims department within 30 days of submitting your paperwork, or if you believe that your claim was unfairly denied.

    InsuremyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Apr 11,2018
TravelSafe Classic
I'm sorry but I believe Cost vs Risk is NOT Realistic. The Price for a round trip consisting of two domestic flights of less then 4 hours is extremely high. Airplanes are not dropping like flies to warrant such a high premium. I firmly believe your underwriter's department needs to review and analyze the data and offer package that address realistically the risk. Are your underwriters considering Distance, Actual Flight Time and Destinations in setting the Premium? Your current price for the above-mentioned is not one I could possibly recommend. Consider and Annual Policy for what I consider a local flight with little or no risk and you'll have a customer for future travel and one that will recommend a Travel Insure Plan that's effective, efficient and economically sound.
MARGARITA H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Thank you very much for your comments which pose a reasonable question.

    Comprehensive plan premiums are based on trip cost, age of traveler, length of trip and sometimes destination. In your particular case, you were further limited because you reside in Puerto Rico so that only two companies were available to you.

    In the future, we suggest that you call us for assistance before purchasing a plan. Your TravelSafe Classic premium was 20.3% of your trip cost, but there were less expensive plans available including a TravelSafe Basic plan.

    InsuredMyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
    Apr 10,2018
TravelSafe Classic
This inexpensive policy provided peace of mind while on a 2-week trip to Italy. It offered the best coverage for the price.
Raeann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
Not sure how useful a review is without needing to file a claim. It seemed that all was in place and i am grateful I didnt have to use it! It was more reasonably priced than the plan offered by the travel agent for our ski trip. I previously have always purchased from travel agents (i used to be one) or from vendor directly. Happy to have more options and enjoyed the comparison feature on insuremytrip.com.
Amy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
TravelSafe Classic
How can you really rate these plans if you do not have to file a claim? Fortunately we did not have to file a claim. If we did file a claim with the insurance carrier we could then offer a better informed review.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TravelSafe Classic Plus
No problems, no claims, great peace of mind. Price could be a bit cheaper.
Kenneth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
TravelSafe Classic Plus
Did not have to actually use the plan...cannot really offer accurate review...
Ty E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
I have had several plans with TravelSafe over the years. Always a good product. But what I most like, I tend to make mistakes when filling out the plan and I have called and the corrections are made quickly and width no fuss. Thank you for that.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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