Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
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TravelSafe
Classic
I purchased TravelSafe Classic plan for my trip to Dominica. Since Dominica Island was severely hit by hurricane Maria I had to cancel my trip and file the claim with TravelSafe Insurance. They were great! Their instructions were clear and easy to follow; the customer crevice was very helpful. It took 2 months for them to send me the check but I was reimbursed the claimed amount with no issues. I am very satisfied with TravelSave Classic plan and would highly recommend this insurance to everyone.
Elena D. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Great customer service at a very affordable price. I will use this company again.
Cristina G. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Affordable rates and includes hurricane coverage.
William K. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Didn't use it
Gregory S. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Didn't use it
Lawrence S. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Great piece of mind.
Michael-Ray P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
We cruise frequently and have been purchasing Travel insurance for many years. After comparing a number of policies we have come to the conclusion that TravelSafe Classic offers the best coverage in it's class at a very competitive price.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Pervez Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Basic
Claim was mailed to Trip Mate on 10/03/17. Case was closed by Trip Mate 11/27/17 and claim was approved. Refund check was dated 11/27/17. Envelope was post marked 12/01/17. Received on 12/07/17. Why does it take 2 months to get this done?! The premium is required to be paid within 14 days of the initial deposit, in order for the pre existing conditions to be waived. All documentation to proof the claim was provided. In the age of electronics why is this so cumber some?! Looks like what's good for goose is Not good for the gander?!
Dietrich Z. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
TravelSafe
Classic Plus
I was very satisfied with the customer service when I was purchasing the plan - I had lots of questions and they were all answered. Luckily I did not have to file a claim so I cannot comment on that.
Christopher S. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Cost very HIGH :-(
John H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Comprehensive policy premiums are based on the age of the traveler, trip cost and length of trip so premiums are higher as you get older. However, you also selected the TravelSafe Classic plan which includes the pre-existing medical condition waiver, 100,000 US dollars primary Medical and 1,000,000 US dollars Emergency Medical Evacuation.
As you have done in the past, please continue to call Customer Care at (800) 487-4722 for assistance in selecting a plan. We would be happy to review your various options.Dec 06,2017
Trip Mate, who handled your claim on behalf of TravelSafe, generally expected to finalize your claim and provide payment within 30 days or less of receiving your claim. Unfortunately an intense hurricane season increased the number of claims and delayed that turnaround time period from 60 to 90 days. As you know, Hurricane Irma struck from August 30th to September 12th; Hurricane Jose ranged from September 5th to September 21st; and Hurricane Maria from September 16th to September 30th.
Once again, we thank you for your patience. Please feel free to call InsureMyTrip at (800) 487-4722 if you have additional questions.