Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
tour
TravelSafe
Classic
You should all know the story by now -- I had to cancel for work reasons and you would not cover my airfare costs. You denied my claim and denied my request for partial reimbursement. I would never use you again.
Cathy F. would not
recommend this plan to a friend or relative.
TravelSafe
Classic
Was nice to have the coverage for a reasonable price.
david l. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
We have used 'InsureMyTrip' for many years for our cruise travel insurance company and have been pleased. This year we had to cancel a cruise and filing a claim, "Trip Cancellation Claim ID 6336742", was a horrible experence! I only asked for a mere $596 refund! Trip Mate was handling the claim here in Kansas City, MO and I sent the necessary paperwork at the end of May. Time dragged on and on, and finally they indicated they transferred my claim to another 'agency' and lost all my documentation. I had to re-send paperwork two more times, talk to a respresentative several times, and it took until August to actually receive the insurance claim money! This whole insurance processing department appeared inexperienced and and inadpt at processing a claim. It is doubtful we will use your insurance company again!
Elaine G. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 09,2017
The trip included a
cruise
TravelSafe
Basic
Choose this plan when cruising and seems to cover all my concerns
Larry B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
We did not have to file a claim but it provides good peace of mind in case something does come up unexpectedly.
John H. would
recommend this plan to a friend or relative.
TravelSafe
Classic Plus
I purchased the Cancel For Any Reason plan. I did have to cancel and promptly filed the claim. I spent many hours providing every single detail and produced a summary document that covered everything. After over 2.5 months of waiting, Trip Mate finally completed the review and have informed me that I will get nothing.... They had managed to find some fine-print in their contract. Nothing at all??? Last time that I use them.
Brian P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to hear that you are dissatisfied with your claims experience. Previously, one of our Claims Advocates had tried to assist you with your claim. Our advocates will reach out to the insurance companies on your behalf to try and assist with the claims process. Please feel free to contact us at 1-800-487-4722 if you would like assistance with your claim.Oct 06,2017
The trip included a
cruise
TravelSafe
Classic
It took 2 months to get a check from "Travelsafe", even with a simple and very well documented medical issue on the ship. Initial claim reporting was very awkward, they wanted heavy documentation and lots of forms, and there were no verbal follow ups on the delay. When I initiated calls, the reps were extremely aloof, and had no urgency or concern. This company fooled me once, but I will feel "Safer" NEVER using these bozos again.
Word of advice, spend time looking at reviews where claims were made. That tells you the value of what you are really buying.
Insuremytrip really helped me out. They get a five star rating!
Word of advice, spend time looking at reviews where claims were made. That tells you the value of what you are really buying.
Insuremytrip really helped me out. They get a five star rating!
Robert B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for your feedback on this policy. We are sorry to learn you were dissatisfied with your claims experience. We are pleased to report that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Sep 11,2017
The trip included a
cruise
tour
TravelSafe
Classic
Its good to have piece of mind knowing I will be protected should I need to use it.
Brandon N. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Basic
Felt comfortable knowing that I had a reasonably priced insurance plan for my family when we traveled.
Keith C. would
recommend this plan to a friend or relative.
TravelSafe
Classic
It's been almost 3 months and all travel mate, the administrator, does is find excuses and tiny technicalities that do not appear to be based in the contractual requirements to not pay the claim. Very unsatisfied. Update - I finally got a check on my claim in August, after the intervention of the travel mate ombudsperson.
Olga A. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn of the difficulties you experienced during your claim process. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Aug 15,2017
The TravelSafe Classic policy automatically includes the Cancel For Work Reasons rider which provides Trip Cancellation and Trip Interruption coverage in the event your approved time off is revoked from your employer.
"You, Your Traveling Companion or a Family Member traveling with You is required to work during Your Trip. A written statement by an unrelated company official and/or the human resources department demonstrating revocation of previously approved time off will be required. You, Your Traveling Companion or Family Member cannot be a company owner or partner;"
Please feel free to contact us at 1-800-487-4722 if you have any further questions or concerns.