Travel Insurance Reviews TravelSafe

TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.

Learn more about TravelSafe Insurance.

Customers rated TravelSafe
4.55 out of 5
1,798
ratings and reviews
96%
recommended
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Cruise
Filed claim
TravelSafe Classic
Fortunately, did not have to use the insurance but was glad to know I was covered while out of the country.
Rebecca P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
TravelSafe Classic
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for submitting your review.

    Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
    ----------------------------
    Dear Nancy,

    Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.

    Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.

    Sincerely,

    Amanda with Team TravelSafe
    Jul 12,2018
The trip included a
cruise
TravelSafe Basic
Great protection at a reasonable price "just in case" something happens. Staff was very helpful as well.
Marc R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TravelSafe Classic
I didn't have to use the policy, thank goodness. The customer care representative who helped me decide on a plan was very helpful in my decision.
Marilouise K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
Too expensive I thought
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for submitting your review.

    The policy premiums are based on the age of the travelers, length of trip and cost of trip. Please also keep in mind that you selected a TravelSafe Classic plan which provides as much as 100,000 USD in primary medical and 1,000,000 USD in emergency medical evacuation per person along with the preexisting condition waiver.

    In the future, you may wish to call us to compare the various plans prior to purchase. Please feel free to call us at 800-487-4722 if you have any questions or concerns.
    Jun 14,2018
The trip included a
cruise
tour
TravelSafe Classic
I thought 5 months was too long to receive my claim money.
Paul F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Dear Paul,

    Thank you for providing us with honest feedback. Learning about the individual experiences of our travelers helps us better shape our products and services. You are correct – 5 months is too long for a claim to be paid, and we are very sorry this has been your experience.

    We are working on improving our claims process with our claims administrator, Trip Mate, so we can pay claims in a timely manner. Hopefully this one experience hasn’t prevented you from using us in the future.

    Sincerely,

    Amanda Hand
    Marketer
    Team TravelSafe
    Jun 13,2018
TravelSafe Classic
Didn't have a claim so I don't know if the plan works or not.
Gary J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
TravelSafe Classic
Not much to say. This plan covers all our needs, and is very reasonably priced. We just "set it and forget it". I will be purchasing it again in a couple of weeks to cover our next cruise.
AlanOK J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
Had to leave cruise due to death in family. Had all the info and sent in a claim, got paid. It was that easy. I always buy insurance, unfortunately (or fortunately) we had to use it. I strongly recommend buying.
Susan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
I did not have to use the plan so I cannot rate how the claim process is; however, the peace of mind having trip insurance for a 13 night transatlantic cruise followed by an extended stay in Europe was worth the cost. Comparing this plan to others, it provided great coverage for a reasonable price.
Jennifer R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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