AXA Assistance USA

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AXA Assistance USA is part of the AXA Group. Their service leadership is founded on three factors: a commitment to the highest quality service, sophisticated technology to deliver that service and a global network of office to provide that service. They provide a 24-hour hotline to all their customers to help facilitate next steps in many unforeseen travel events.


AXA Assistance USA Travel Insurance is a small part of a large organization that is dedicated to offering emergency services for its clients. With over 50 years of experience, AXA Travel Insurance division has the experience and resources needed to provide quality protection for travelers.They are underwritten by the experts at American Modern Home Insurance Company. The business is headquartered in Illinois.

The AXA plans offered here on InsureMyTrip can be great for any traveler. Whether traveling alone or with your family and on a strict budget, you will most likely find a plan to fit your needs.


  • Plans that vary in coverage to meet any travelers’ needs.
  • 24-hour hotline to facilitate next steps in the event of an unforeseen emergency during your trip.

Customer Ratings and Reviews

Our customers rate the AXA Assistance USA on our site
on average based on 1308 reviews.
Better Business Bureau Rating
Trip was cancelled by the cruise operator. I was refunded everything but $300 of the airfare (ticket cost less credit for a future flight). AXA took care of the $300 quickly and with no hassle.
Thomas S.
Since I didn't use the plan, it is hard to rate it. The proof is in the performance if needed.
Steven G.
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L.
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