John Hancock Insurance Agency, Inc.

Our customers rated the provider
(4.57)
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The John Hancock travel insurance plans can cover your trip just about anywhere your travels may take you. They provide plans with a wide-range of coverage for travel to domestic and international destinations and cruise trips as well.

About

A well-known name in insurance, John Hancock Insurance Agency, Inc., headquartered in Massachusetts, extends to travel insurance as well. They are a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

These plans provide insurance benefits built specifically to protect your financial investment in travel. They provide coverages that reimburse for unforeseen covered expenses while you travel – taking the stress away from the added expense of travel concerns and hiccups.

The company provides multilingual assistance 24 hours a day, seven days a week. This can help to answer any questions you may have on your plan before, during or after your trip. John Hancock plans are built to help reimburse for unforeseen expenses due to covered reasons, but their customer assistance is designed to make that reimbursement process as smooth as possible.

Each plan has an available review period (not available in all states), that gives you 10 days to look over the plan after purchase. If you decide within those 10 days that the plan does not meet your needs, and you have not yet left for your trip or filed a claim, you can cancel the plan.

HIGHLIGHTS

  • Provides a multilingual assistance services 24 hours a day, seven days a week.
  • Has a review period to allow the traveler to assess the plan for their needs after purchase.
  • Meets the needs for many types of travel: domestic, international and cruise trips.

Customer Ratings and Reviews

Our customers rate the John Hancock Insurance Agency, Inc. on our site
(4.57)
on average based on 651 reviews.
A+
Better Business Bureau Rating
I found the John Hancock Insurance Agency very easy to deal with. There was a last minute change in travel dates and the Agency was very accommodating - no problem with them changing my coverage to the new dates. There has been no need to file a claim, so can't comment on how that would have been handled.
Melinda M.
Fortunatly I did not need to make a claim, but I felt more comfortable knowing I had coverage, just in case. Thanks
Sheila J.
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days. After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea! Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K.
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