InsureMyTrip vs Squaremouth

Last updated on 10/03/2019

If you're shopping for travel insurance online using a comparison website, you might be wondering which site is right for you. Sometimes InsureMyTrip is compared to Squaremouth, but how similar are these two sites really?

Which Comparison Site is Best for You?

While the sites offer some similar functionality, InsureMyTrip features:

  • More customer reviews
  • More major providers that you can trust
  • Expertise from more years in the business
  • Personalized recommendations
  • Highly responsive and award-winning customer service, which includes licensed agents and a one-of-a-kind Anytime Advocates® program that provides claims assistance

Squaremouth vs InsureMyTrip

Quality of Customer Service & Responsiveness

InsureMyTrip not only has more customer reviews than the competition, the quality of service and responsiveness of the company also set it apart from others. After all, how helpful are customer reviews if a company doesn't bother to respond and resolve customer issues? InsureMyTrip beats Squaremouth in both Reply Back Rates and Resolution Outreach according to 3rd party review site, ResellerRatings.

InsureMyTrip & Squaremouth Reply Back Rates

InsureMyTrip & Squaremouth Resolution Outreach

At InsureMyTrip, we realize that travelers may run into issues at any time, which is why our customer care call center is open 365 days per year. When you need help, we are here for you. Our Anytime Advocates® are in constant communication with the insurance providers. Meaning, you can rest assured that you will have support in the event you need to file a claim.

Personalized Recommendations

Using Technology to Better Serve Customers

Another area in which InsureMyTrip continues to pioneer the travel insurance industry is the SMART algorithm. This algorithm uses customer provided information to recommend personalized quote results.

We Won't Sell You a Plan You Don't Need

While some comparison sites return results for the plans that will make them the most money, InsureMyTrip only provides recommendations that meet the customer's specific needs. To put it another way, InsureMyTrip won't sell you a plan you don't need just to put more money in our pocket.

Squaremouth features several of their own comprehensive plans that are frequently suggested to their customers. On the other hand, InsureMyTrip’s SMART algorithm will only recommend trusted comprehensive travel plans.

While it’s true that InsureMyTrip does offer its own IMT Travel Accident plan, this single plan is used as an add-on for travelers looking to supplement gaps in accidental death and dismemberment coverage. Additionally, the SMART algorithm will not recommend this plan over other providers' plans.

This "customer first" approach is not just some arbitrary tagline. Rather, it's a philosophy that has been part of the InsureMyTrip mission since its founding in June 2000.