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AXA Assistance USA

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See reviews.

AXA Assistance USA is part of the AXA Group. Their service leadership is founded on three factors: a commitment to the highest quality service, sophisticated technology to deliver that service and a global network of offices to provide that service. They provide a 24-hour hotline to all their customers to help facilitate the next steps in many unforeseen travel events.


AXA Assistance USA Travel Insurance is a small part of a large organization that is dedicated to offering emergency services for its clients. With over 60 years of experience, AXA Travel Insurance division has the experience and resources needed to provide quality protection for travelers. They are underwritten by the experts at Nationwide Mutual Insurance Company.

The AXA plans offered here on InsureMyTrip can be great for any traveler. Whether traveling alone or with your family and on a strict budget, you will most likely find an AXA trip insurance plan to fit your needs.


  • Plans that vary in coverage to meet any travelers’ needs
  • 24-hour hotline to facilitate next steps in the event of an unforeseen emergency during your trip

Customer Ratings and Reviews

Our customers rate the AXA Assistance USA on our site
(4.50) of 5
on average based on 3669 reviews.
Better Business Bureau Rating
Thank goodness we didn't have to file a claim.
Donna M.
It’s great that you offer this service. At my age I will not travel without insurance coverage. Your plan is the best one that I found. I will use your service again on my next trip. Thanks 🙏 again for being here.
Charles S.
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA. I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M.
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