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Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

InsureMyTrip Hits 70,000 Travel Insurance Reviews

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Customers rated our travel insurance plans
4.58 out of 5
72,206
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your review. Generali Global Assistance has issued the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
    Jun 04,2020
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
After looking at many travel insurance providers, we chose Nationwide. Unfortunately, my wife got sick and had to go to the medical center on the Carnival Breeze. We filed with our primary insurance and with Nationwide. My primary applied the entire amount to our deductible. Nationwide paid the entire amount. Yes you have to provide ALL the documents needed and it does take a while. Our cruise was in January and we got the check the 1st week of April. It took longer for my primary to process the claim. Once they received the necessary documents, Nationwide paid in about 15 or so days. We’re very happy with the process. Thank you Nationwide
Robert W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
Nationwide does not consider the quarantine of an entire country due COVID-19 a valid claim. W were half into our trip when Norway closed all borders to entry to prevent the spread of COVID-19. Now Nationwide wants proof I was denied entry. Do I need a picture of me trying to cross the border? Forget appealing the ruling unless you in a select 12 few states where you can appeal to the Insurance commission. In the other 38 states it seems Nationwide is judge and jury. I certainly do not understand the great reviews of this terrible coverage.
James L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Travelex Travel Select
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms.

With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
After waiting 10 weeks for a response.....our claim was denied. Apparently terminating the trip early due to a worldwide pandemic and borders closing down was not a good reason. Warren Buffet should be ashamed of himself!!! No matter how I justified our claim the rep said a pandemic is not included in any of their policies.
I'll be sure to find insurance elsewhere for our next vacation.
Forrest W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. The insurance provider has issued the following response:

    "Thank you for expressing your concerns on InsureMyTrip.com.

    Please note that Travelex Insurance Services, Inc. is the marketer of the travel insurance plans and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator for all claim or appeal related inquires.

    In the policy details, which were sent to you on August 31, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations, and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.

    Having said the above, we do empathize and recognize that coronavirus has created a difficult situation for travelers.

    We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, it may be possible to obtain a Date Transfer on your policy, which allows you to apply the plan to another trip, in the future. If you would like to apply a One-Time Date Transfer to your policy, please contact us at [email protected], so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.

    It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.

    If you believe all or any part of your claim was wrongfully rejected or denied, you have the right to have your claim re-reviewed by BHSIC, if you are able to submit additional documentation. To submit new documentation or for claim questions, please contact BHSIC at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.


    Kind Regards,

    Travelex Insurance Services, Inc.

    [email protected]"
    Jul 13,2020
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Our trip was cancelled due to the whole Covid-19 pandemic. We therefore did not need to use the insurance and requested a refund. While it is true that our policy stated that no refunds unless canceled within 15 days of purchase, and we requested the refund after 15 days, these are extraordinary circumstances, completely beyond our control and through no fault of our own. Other companies, such as ALLIANZ Insurance are offering refunds to its customers despite contract terms to the contrary.

There is nothing we, as consumers, can do except choose to do business in the future with other companies. We of course will not use insuremytrip.com or United States Fire Insurance Company for any future travel or other insurance needs.
Myrabelle S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
I filed my claim on 2/25/20 and turned in all requested documents on 3/19/20.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
Sarpreet B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    We appreciate you providing feedback. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
    Jun 01,2020
Nationwide Mutual Insurance Essential
My claim was denied during the COVID-19 global pandemic during the height of government lock downs and a time that was literally impossible to travel.

I filed a claim on April 22, 2020 for our honeymoon travel to the U.K. between May 9th- May 23. I took nearly a month to get back to me May 21st (which is some what reasonable because I am sure they have been swamped with claims). I booked the travel myself which made it a pain to file the claim.

In the end I was denied because the policy didn't mention "pandemic" specifically but it does mention natural disasters and quarantines. In their review they stated that a travel embargo is not a quarantine but that seems like lawyer speak to me. To be honest, I would not have even known to look for specific pandemic text when I planned the trip last September.

I feel like my claim got "lawyer-ed" which I guess is what happens in the insurance world but I will never use any service of Nationwide's again and I would not recommend their service to any one.
Edwin B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
International Medical Group iTravelInsured SE
On paper, International Medical Group and iTravelInsured offer a good product at a reasonable cost. However, their claims process is one defined my delay, dishonesty, and obfuscation. Policy language is misapplied. Policy definition is misconstrued. Policy requirement is ignored.

My claim was partially denied based on their team's misunderstanding of the product and their misreading of Policy definition. My attempts to initiate the informal and formal grievance processes defined in the Policy were repeatedly blocked. Eventually, the claim was fully covered as a "goodwill gesture".

I recommend spending a little more for a better brand. It will be less headache and heartburn in the end.
Tyler N. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
David M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:

    "David, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected]om to start the conversation. "
    Sep 22,2020
    • DavidM
      Photo
      Yes, an update is in order...almost 5 months to the day of filing the claim. IMG sent me a check...InsureMyTrip reached out to IMG to ensure they stepped up their customer service and the claim was properly paid. Would I use InsureMyTrip again? Yes...they really helped.
      My feelings about IMG remain about the same, they paid because they had to and their options were limited...4 1/2 months late
      Sep 22,2020
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