Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
WorldTrips
Atlas Journey Preferred
Two days after I purchased this plan, I broke a bone in my foot and was unable to travel on a European cruise leaving in less than a month. The cruise line would not let us change dates; so, I had to cancel. I filed a claim with the insurance. The process was easy. Everything was submitted online. I received a 100% refund within a couple of weeks. I would 100% trust a policy purchased through this company again.
Bruce B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Although I did not file a claim for the April/May 2023 tour of four Adriatic costal countries, I had an IMG/iTravel policy for a 12-day tour of Colombia, South America. A mechanical aircraft issue canceled the Orlando originating flight, which cause me to miss the Miami connection to Bogotá. What should have been 7.5 hours total travel time turned into a 21-hour trip to hades. IMG/iTravel denied the $109 claim for not cancelling the pre-paid hotel reservation. IMG/iTravel required documentation in PDF format and would not allow the airline emails proving that a missed airline connection caused in excess of a 12-hour delay. Had it not been for InsureMyTrip.com advocating for me, when I sent the supporting emails to InsureMyTrip, the claim would not have been paid. Even with IMT advocating for me, the paltry $109 check took three months to arrive. I booked a tour for Scotland in October. There is no way I would consider purchasing travel insurance with IMG/iTravel. Unless you are a glutton for punishment, AVOID purchasing any policy affiliated with IMG/iTravel. Bon voyage.
Larry Dean M. would not
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
This plan is a waste of money. These people are crooks. They denied my claim just because I purchased the plan months after the initial deposit and not within 20 days. They will have small print for whatever situation you might encounter and then not pay. Stay away from this company. It’s junk.
Rafael S. would not
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I was satisfied with the customer service and the plan. I would recommend !
Laura S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
We had to cancel our trip because our daughter developed a serious illness. The claims process was a nightmare from filing to payment- four months later. It was as if this company has a list of "tricks" that it utilizes to put roadblocks in front of anyone who files a claim. Dropped service rep calls, inconsistent claims information by different reps, claims applications that were "too large" to email, a document uploading software that repeatedly failed. The company required reams of medical and payment documentation and then claimed that the the document file I submitted was "too large for their system. I could go on but I'm sure you get the picture. IMG 's business model is to repeatedly frustrate claimants until many of them give up. I might have too if I hadn't contacted Insure My Trip's customer advocate team. Matthew contacted IMG on my behalf and helped me eventually receive payment. I was one of the lucky ones. Spare yourself hours of misery and do not buy a policy from this company.
Joel G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; please help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.May 22,2023
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
Typical insurer whose first action is to automatically deny the claim based on..... no one reviewing the claim. Second attempt after calling resulted in denial based on "service not covered in plan" when the contact clearly states the coverage and amount. One must go through so many hoops and hurdles including appealing, just to get the benefit one has paid for. I'm disappointed and regret purchasing a policy.
Edwin R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
My luggage was damaged. So many things need to be shown. Ridiculous
Esther F. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Nationwide Mutual Insurance
Prime
Our claim was processed very fairly, but took a very long time. Apparently, our optimum email address was not supported by Nationwide and by the time we realized this, an additional month had lapsed.
Dolores B. would
recommend this plan to a friend or relative.