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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.58 out of 5
7,059
ratings and reviews
97%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard Gold
Had to make a last minute claim in March 2020, not for COVID, but the flu. Because of COVID it took 5 months to resolve, and they requested information on items I wasn't requesting reimbursement on, multiple times, but eventually payed the claim. Impossible to call and not have a >30 minute wait, and no responses to email. Hopefully that was due to COVID, I hope not to have to find out again.
david r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the positive rating, and for sharing your feedback. We truly apologize for the delay in processing your claim before it was paid. With the impact Covid-19 had on the entire travel industry, we have experienced unprecedented claim volume. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims. Thank you again. Take care and stay safe.
    Sep 17,2020
The trip included a
cruise
tour
AIG Travel Travel Guard Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.

The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:

    "Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.
    Aug 03,2020
The trip included a
tour
AIG Travel Travel Guard Gold
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for sharing your positive claim experience. COVID-19 has resulted in historically high claim volume, but AIG Travel continues to strive for exemplary service. We appreciate your feedback and understanding during these challenging times. We hope you are feeling better! Take care and stay safe.
    Sep 24,2020
AIG Travel Travel Guard Silver
The claim was for Trip cancellation due to illness.

The good part is that they spotted an inconsistency in the Doctor's Report and, instead of just denying the claim, they sent a clarification email with a form for the doctor to fill out. Once this form was returned to them, they paid promptly and fairly. So they actually care about their customers.

The bad part is that it took them 10 weeks just to look at the claim after I filed it. And most of that was before the Pandemic.

So expect to be treated fairly, but don't expect fast service.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Antonia Pozarski
    AIG Travel
    Photo
    We are sorry you had to cancel your trip, and we hope your daughter is doing better! Thank you for sharing your overall positive claim experience. However, I’m sorry to hear you were not entirely satisfied with the communication leading up to your paid claim. COVID-19 has resulted in historically high claim volume, but we continue to strive for exemplary service. We appreciate your feedback so we can do better! We hope you will be able to schedule another trip soon. Take care and stay safe.
    Sep 24,2020
The trip included a
cruise
tour
AIG Travel Travel Guard MedEvac Plan
no one would answer our calls - I know it is because of the virus - we have unanswered questions
Philip H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Silver
Although payment was eventually made under the plan, it was very difficult to get information on the status of the claim. This, of course, could be because of the Coronavirus situation, but attempts to call by phone were of no avail. I was on hold for over an hour snd had to finally give up. Emails were also not answered. It was only after I contacted InsureMyTrip and told them of my problem that I received payment.
Myron B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
We missed some of the sites because they were closed on account of the virus.
Elsa V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
My husband needed a medical evacuation. Due to the lack of urgency on the part of international representatives, he was not evacuated in time and died. The biggest problem was with each contact, a completely different representative handled the situation. No dedicated person until he was hopeless.
Sarah T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Protect Assist
did not need to use the plan, but comforting to know it was in place. travel now is very iffy and with this virus, a person should not travel with out insurance (medicare and most other healthcare plans do not cover out of country costs, ie: cruises)
William A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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