Travel Insurance Reviews AIG Travel Travel Guard Basic

The Travel Guard Basic plan is the most economical of the four comprehensive trip cost protection plans offered by AIG Travel and may be ideal for travelers on a tight budget who want coverage in the event they have to cancel or interrupt their trip. Other coverages include Travel Delay, Medical, and Emergency Medical Evacuation. Options include Accidental Death (Flight) and Rental Car Collision. 24-hour Assistance is included. Leave your Travel Guard insurance review below.

To learn more, see the AIG Travel Travel Guard Basic product page.

Customers rated the AIG Travel Travel Guard Basic plan
4.53 out of 5
1,615
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
AIG Travel Travel Guard Basic
I like that you provide cards and luggage labels. Some other plans I have purchased in the past didn't have these. I had to print pages of a policy to take with me.
Lynnette W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Fortunately did not have to use it
Daniel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
As an Alabama Independent Insurance Agent, I knew AIG as I have represented them in an Auto program in the past. I chose them because they were familiar to me as an Agent.
Joseph S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
It was 2 1/2 months before the claim was paid which I thought was extremely slow. I felt like the claims reps were more interested in not paying the claim than paying it. Finally the claim was paid in full so it turned out OK.
James M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Nov 28,2017
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
Purchased Arg Travel Guard Basic Plan. Airplane broke down, took 8 hours to get new plane. Called Travel Guard was told
they don't cover mechanical. Great company if you want false security. Bottom-line they don't pay.
Robert S. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Since your flight was not delayed more than 12 hours, the travel delay benefits under this policy would not have been able to provide any coverage. Under the Trip Cancellation or Trip Interruption benefit, they do provide coverage in the event of a strike or inclement weather that causes complete cessation of travel for 24 consecutive hours. Under the listed covered reasons for Trip Cancellation or Trip Interruption, Mechanical Breakdown of a common carrier is not included.

    Of course, it is never good news to hear that your particular situation is not covered. If you would like to contact us to discuss this further, we can be reached at 1-800-487-4722 and we are available 7 days a week. We would be very happy to explain the policy limitations and exclusions further so that you have this information for future travel.
    Nov 27,2017
AIG Travel Travel Guard Basic
Would love to know what kind of profit you make on travel insurance - so much paid in premiums, probably very little actually gets paid out.
Margaret L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.

    Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Nov 27,2017
The trip included a
cruise
AIG Travel Travel Guard Basic
Hard to review since I didn't use the coverage. Gratefully I guess. I did find the purchase easy though.
Marla V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
The plan gave me peace of mind.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
did not need it but was nice to have the coverage available if needed.
james m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Trip was cancelled due to hurricane Irma. All expenditures were reimbursed by airlines, car rental, etc. No need to process a claim.
Victor Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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