Travel Insurance Reviews AIG Travel Travel Guard Gold

The AIG Travel Travel Guard Gold plan offers mid-level coverage and more options than Travel Guard Basic and Travel Guard Silver, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver. Children age 17 and under are free when there is at least one covered adult on the plan.

To learn more, see the AIG Travel Travel Guard Gold product page.

Customers rated the AIG Travel Travel Guard Gold plan
4.59 out of 5
1,320
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
AIG Travel Travel Guard Gold
Didn't have to use this time, but it seemed like it'd be a good plan. Last claim was covered with no hassle at all.
Blake G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
We didn’t have to make a claim but we’re happy to have the coverage since we were traveling in the winter.
Mark E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Unfortunately my husband needed emergency surgery on January 19th due to his falling on our icy driveway that week and completely rupturing his quad tendon. He was unable to walk and we had to cancel our Regent cruise departing January 28th.

We had insured with TravelGuard Gold and they were absolutely stellar. One phone call gave me the information that I needed to file the claim. I waited until after surgery when life was somewhat more stable, and I submitted the claim electronically on Wednesday evening, February 7th. On Friday February 16th I looked online and saw that the claim had a closed status. I called TravelGuard and was told that it had been approved. I received another phone call later the same day telling me that the audit department had also approved the claim... apparently necessary due to the large dollar amount of the claim of nearly $35,000... and I was given a name and phone number to contact if I didn't receive the check in 7 - 10 business days. The check was in fact received within 5 business days, on Friday, February 23rd.

TravelGuard made a very unfortunate situation more palatable by being professional and prompt in all of their dealings. I recommend TravelGuard very highly.
Agatha S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
I would never travel without insurance, just in case, but I would like to see the company do a review of its rates. Are the rates in line with the number of claims paid? The process of purchasing the policy and the options available are top notch. I understand that they are a business and need to make money, but a review of the rates is my recommendation. My husband and I and the others that we have traveled with have always used this company.
Kristen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for reviewing your policy, we value your feedback.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly. Typically, the number of claims filed or paid would not have an effect on the rate of the policy that is provided.

    Please feel free to give us a call when you plan your next trip. We have licensed representatives available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Feb 23,2018
AIG Travel Travel Guard Gold
I had to file a claim with AIG. Even though I disagree with their final decision, I do and will respect their rules and guidelines. Another plus is AIG actually calls and explain the final decision. I was expecting a paper letter a few months later and close my case. It was nice talking to a friendly person. Again, as much as I disagree with their decision with my claim, I'm buying another AIG Travel Guard plan for the next trip. Great customer service.
Peter S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
Though I did not need to use the plan, there were problems the week prior to my arrival with to much snowfall , with roads and railroad shut down and avalanche threats. People at resort were stranded there and other skiers looking to get in were in able to get into town. It was nice knowing if I was to be rerouted that I would have been reimbursed for my loss.
John O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Please omit my email. Thank you for your promo response.
Connie T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
We have used AIG a number of times. This was the first time that we had to make a claim. AIG were prompt and courteous in all transactions. They paid in full up to the policy limits.
Would recommend.
Mark B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Happily did not need to use this plan but knowing I had it helped me sleep at night. I always buy Travelguard when traveling and know that I am covered by a reliable company and my travel medical needs are in good hands.
Charlene B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
Because of an emergency situation, I left 3 days earlier than my original plan. Although it was Jan. 1st 2018, an agent @ AIG walked through and made sure that my policy was right and it was free of charge.
RIKI S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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