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Travel Insurance Reviews April Choice

Along with all the standard coverages offered, the APRIL Choice plan provides many options to fit your travel needs. These options are Cancel for Any Reason, Cancel for Work Reasons and also an option to upgrade your Trip Cancellation coverage.

To lean more, see the APRIL Travel Protection Choice product page.

Customers rated the April Travel Protection Choice plan
4.56 out of 5
1,098
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
April Travel Protection Choice
We used this policy to reimburse us for my husband's visit to the cruise ship's doctor. While we were still on the ship, I used the email address specifically provided to us by April Travel Protection to communicate with them while at sea. Basically I just wanted to find out what we needed to provide in order to file a claim so that I made sure we got all of the documents before leaving the ship. However, I received no response back from April, so I needed to call them from the ship. When I spoke to a rep I told her I had emailed the address provided and got no response back, she kept repeating that they respond to emails within a certain time (it was way past the time frame she said). Not a great start in terms of customer service.

However, she did email me a claim form with instructions and when we got back home I followed the claim instructions carefully and had no problems getting reimbursed for the full amount of the ship's medical center charges. (Although on their summary of benefits that came along with the check they got the patient name wrong and listed me as the patient instead of my husband -- it didn't affect the payment but I noticed they got that wrong.)

So, I would probably use April again as they processed the claim quickly and completely and had good coverage, but I do wish they were better about responding to their email and paying attention to who the patient was.
Anne C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
Didn't have occasion to make a claim, but the plan seemed to cover what we needed at a reasonable cost.
David E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
The real test of a plan is when something goes wrong. Fortunately, nothing went wrong this time.
Hania Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Thankfully we did not have to use it! Just knowing we had insurance granted us a "peace of mind" and we had a great vacation!
Faye J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
My wife purchased this plan when arranging for our trip to New Zealand. On the trip, the unthinkable happened: she became ill and died of pneumonia despite prompt, aggressive, excellent medical care. Procedures included air transfers by helicopter and airplane, and brief stays in 2 ICUs. April didn't always answer their phone promptly, and weren't much help while I was in New Zealand, but none was needed as we were well taken care of by the medical system and by Overseas Adventure Tours. On return, I initially thought they would pay the bills as they came in, but the policy clearly states that they reimburse for what I pay. After we straightened that out, I paid the bills, with a couple calls to NZ needed to prod the billing offices, and I submitted the receipts and credit card statements as requested. Review took longer than I thought it should, and communications from them were sometimes delayed and cryptic. But what counts is that in the end, they paid every penny of every bill without a hassle beyond getting the paperwork done. I give them full credit for being careful, thorough, and doing what they said they would do.
Paula H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Fortunately, we did not have to make any claims, so I cannot speak to how well this company services clients who have filed claims.
Mary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
Excessive insurance cost for a little peace of mind. Next time, I won't bother with it. I hope you all got to have a nice party on my donation.
David C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comment which many of your fellow travelers may appreciate. We are also happy to hear that you had no issues during your trip. However, it is unfortunate that the value of travel insurance is never truly appreciated until you have to use it.
    Jun 03,2017
April Travel Protection Choice
Our three week trip to France was marvelous.. It gave us peace of mind to know that if there had been problems we had trip insurance. The plan seemed to be a good one and to cover most of what could go wrong, luckily we didn't need to actually use it.
Barbara h. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Fortunately I did not need to use the insurance, but I was very glad to know I was covered -- particularly since the small ship on which I spent most of the trip had no medical facilities at all.
Kathryn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
i just like the simplicity of the plan that I chose (24/7 AD&D).
Don't need medical, or lost baggage, or trip cancellation, etc.
Plus the Business Equipment Choice was a perfect addition for peace of mind.
Thank you for making this available.
JOSHUA D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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