Travel Insurance Reviews Arch RoamRight Elite

The Elite plan is Arch RoamRight's most comprehensive package, providing the highest levels of coverage limits. In addition to trip cancellation, interruption, and delay, the Elite plan provides coverage for one child per paid adult, medical expenses and evacuation benefits, political evacuation coverage, and cancel for work reasons insurance.

To learn more, see the Arch RoamRight Elite product page.

Customers rated the Arch RoamRight Elite plan
4.63 out of 5
53
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Arch RoamRight Elite
I never had to use the insurance, but it was easy to obtain online and I felt more secure knowing I had it.
Carole M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
I heard about your plans from Clark Howard show and searched your site. I compared the plans and really liked how you presented the materials. Will have to look at more plans in the future
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
There is such peace of mind knowing that if anything happened, would be covered. Thank goodness nothing did.
Patricia C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    May 14,2018
Arch RoamRight Elite
We did not need to file a claim as the trip went as-planned, so I can’t speak to the claims process, but having the plan in place gave us peace of mind leading up to and during the trip.
Tali H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
My only concern was the death in the family part. My grandmother passed in February and I did not go on my trip. I also was not eligible to make a claim. The trip was about 6 weeks after, but there was so much to do (I was her live-in caregiver) that by the time the paperwork was done and arrangements made, I finally had time to grieve and be there for my father (his mother). The only thing that saved me my money was the company the cruise was chartered through. They didn’t refund of course (no refunds for ANY reason) but they did apply my funds to next year’s trip. It would nice if you could look into the death in the family part and amend it, since grieving is a process and a time limit or relation stipulation is hard to decide on who matters most to you in your life.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
danielle l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
It gave me peace of mind that we had medical and emergency evacuation insurance coverage in the event if we needed it. Luckily, on this trip - we didn't have to use it!
Annabelle D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.

    Please know that we have addressed this issue to ensure it will not happen again.

    While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.

    If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at customerservice@roamright.com.

    Regards,
    The RoamRight Team
    Apr 03,2018
The trip included a
cruise
Arch RoamRight Elite
Have gotten trip insurance through you for my last two trips and will use you again next year. Great to have a cost effective plan available.
BRUCE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Elite
Fortunately we didn't need it but I had peace of mind with it.
Mary F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
We almost had the necessity to use the plan at the tail end of my trip, but it wasn't necessary. I would have liked to have seen how the plan worked if necessary, but maybe in the future as I'll be purchasing again for future trips.
Stefan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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