The Elite plan is Arch RoamRight's most comprehensive package, providing the highest levels of coverage limits. In addition to trip cancellation, interruption, and delay, the Elite plan provides coverage for one child per paid adult, medical expenses and evacuation benefits, political evacuation coverage, and cancel for work reasons insurance.
To learn more, see the Arch RoamRight Elite product page.
After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.
Please know that we have addressed this issue to ensure it will not happen again.
While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.
If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at [email protected].
Regards,
The RoamRight Team