Travel Insurance Reviews Arch RoamRight Essential

As the most economical plan offered by Arch RoamRight, the Essential plan offers basic comprehensive travel insurance coverage. This plan includes trip interruption and cancellation insurance, medical benefits, medical evacuation coverage, lost or delayed baggage coverage, and a 24/7 assistance hotline to help you file claims, provide travel info, and more.

To learn more, see the Arch RoamRight Essential product page.

Customers rated the Arch RoamRight Essential plan
4.60 out of 5
1,126
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Essential
I never had to use the insurance, which I'm happy about. But that means I don't know how well it would have worked had I needed it. But it did give me peace of mind.
Joel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.

I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.

I would not recommend anyone purchase a RoamRight policy.

I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on your policy, we have passed your review along to the insurance provider. We are sorry to hear that you had a loss/theft of your personal effects while traveling.

    The Arch RoamRight Essential policy has the following information in the certificate:
    "For Baggage and Personal Effects and Baggage Delay:
    In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
    a) take all necessary and reasonable steps to protect, save or recover the property;
    b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"

    In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Jan 03,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.

    We dropped the ball, and we apologize.

    Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.

    Regards,
    The RoamRight Team
    Jan 03,2019
The trip included a
cruise
Arch RoamRight Essential
I did not have any claims, So I trust that they would have been homered if I did . I am satisfied with the product.
zane d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I would prefer the coverage items to be a little more ala carte so you could pick and choose exactly the coverage you need/want and hopefully be able to reduce the cost.
Jana P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
Awesome plan. Awesome guides. Activities were wonderful. Wanted a little more history and explanation from tea ceremony. In country travel was easy. Country was welcoming and the food was Divine!!!

Would do it again!!!!!
Coordinations get kudos!
Billie W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
I'm home from a very successful trip. . . beautiful scenery, shore excursions with history lessons, good travel mates, excellent New England lobstah, and on-time flights without lost luggage. Best of all, no need to file an insurance claim with Roam Rite Essential, but knowing I had the coverage gave this 71-year-young traveler the peace of mind I sought while away from home.
Margie K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Our policy seemed expensive at the time of purchase, but having the peace of mind that we were covered was more important than the price. I am happy that we didn't need to use the insurance. Traveling without it is foolish, in my opinion.
John N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Policies like this make traveling stress free knowing that if something happens, you have help available to get home.
Peter G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
Due to a mechanical problem with the airplane I was on, my arrival at my final destination was 12 hours late. So, I lost an entire day of my vacation. But, I was told by Insure My Trip that my coverage would not compensate me anything for that lost day because I had no lost luggage, delayed luggage, or hotel loss. Just an entire lost vacation day which should have had some compensation value but did not. An important lacking with this coverage.
Barry P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
As so many others have written, a plan is a peace of mind. Fortunately, I did not need it this trip but will certainly return to InsureMyTrip to purchase another plan before my next trip.
Andrew S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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