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Travel Insurance Reviews Arch RoamRight Essential

As the most economical plan offered by Arch RoamRight, the Essential plan offers basic comprehensive travel insurance coverage. This plan includes trip interruption and cancellation insurance, medical benefits, medical evacuation coverage, lost or delayed baggage coverage, and a 24/7 assistance hotline to help you file claims, provide travel info, and more.

To learn more, see the Arch RoamRight Essential product page.

Customers rated the Arch RoamRight Essential plan
4.60 out of 5
1,148
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Arch RoamRight Essential
Very satisfied with the trip insurance & the customer service reps. Will definitely use this plan again.
Andrea S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Essential
We didn't have to file a claim, fortunately, but having done so a couple of years ago we know how good they are. Having that confidence in them makes for a more relaxed trip
martin t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Multiple document requests to complete claim (my son fractured his ankle in Aruba). First check was sent to wrong address (physical vs mailing). Check finally received.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Got good coverage
Louise V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Essential
Fortunately we had no problems or issues and never had to contact Roam Right.
Hopefully if we had occasion to connect with them, they would have been able to help.
Susan M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Knowledgeable agents and flexible policies...plus you covered large groups. Win!
Katina D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
Knowledgeable agents and flexible policies...plus you covered large groups. Win!
Annette G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
The agent was very knowledgeable and the added combo of flexible policies was a a win win for my large group!
Margaret R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I never had to use the insurance, which I'm happy about. But that means I don't know how well it would have worked had I needed it. But it did give me peace of mind.
Joel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.

I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.

I would not recommend anyone purchase a RoamRight policy.

I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on your policy, we have passed your review along to the insurance provider. We are sorry to hear that you had a loss/theft of your personal effects while traveling.

    The Arch RoamRight Essential policy has the following information in the certificate:
    "For Baggage and Personal Effects and Baggage Delay:
    In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
    a) take all necessary and reasonable steps to protect, save or recover the property;
    b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"

    In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Jan 03,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.

    We dropped the ball, and we apologize.

    Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.

    Regards,
    The RoamRight Team
    Jan 03,2019
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