Call us

Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rated the AXA Assistance USA Silver plan
4.53 out of 5
1,011
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
AXA Assistance USA Silver
Did not need to use, however, Peace of mind was really important!
Philip M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 11,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Had to cancel cruise at very last minute due to serious medical problem, and of course it was 100% nonrefundable at that point. Contacted AXA and they walked us through the procedure beginning with assigning a claim number right away. The agents were personable, courteous, and helpful. We were kept informed of the progress and within a month we were notified that the entire cost of the cruise was covered in the policy we had purchased from them. The check arrived in a couple of weeks. We had purchased an AXA trip policy on a previous cruise during which I had to see the ship doctor for a small medical problem. We filed a claim when returned and had the same positive experience throughout and the claim was paid in full.
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
A good plan is when you don't have to use it!
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with this plan. You are correct in that the AXA Assistance USA Silver plan is a secondary policy. The majority of travel insurance policies are secondary, but InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.

    Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.

    Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.
    Nov 04,2016
    • Zac
      Photo
      AXA Assistance USA has issued the following reply:
      "Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."
      Nov 07,2016
AXA Assistance USA Silver
We thankfully did not have to use the insurance, but it was great comfort and peace to know we had it if needed. We would purchase it again if we travel abroad.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
We did not have to file a claim. I did refer this plan to a few people on this trip and as they are frequent travelers, and are older and money is a factor, they are anxious to have this opportunity. So they will be contacting you for future trips.
Jacqualin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
Appreciated peace of mind while traveling with my 90 year old father. Took out the insurance on him. Thanks.
James R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Thankful to have an option that met my needs. Did not have to use! The best report is not to ever know how good or bad this trip insurance was. Thank you.
Karen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. Its great to have a trouble free trip but know that when you need us we'll be here to support. Please look to AXA Assistance USA for all your future travel protection needs.
    Oct 03,2016
The trip included a
tour
AXA Assistance USA Silver
The whole point of the trip insurance is to never use it! - Such is the case! Thank you for peace of mind.
Elisabeth F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. We are glad our travel protection brought you some peace of mind on your trip. Please count on AXA Assistance USA for all your future travel needs!
    Oct 03,2016
AXA Assistance USA Silver
It is very easy to apply and once enrolled there is a comfort level that regardless of what might happen between enrollment and the end of your trip...."you are covered."
Eileen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Peace of mind is so important while you are travelling and we are glad AXA Assistance USA could be part of that. Please think of us for all your future travel protection needs.
    Oct 02,2016
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.63)
  1. Berkshire Hathaway Travel Protection
    (4.69)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. John Hancock Insurance Agency, Inc.
    (4.47)
  5. IMT Services
    (4.47)