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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,885
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Very accommodating with a small change I had to dates.
Elizabeth L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The plan provided all the coverage we wanted at a reasonable price. Even though we did not need to use it, we felt confident the plan would pay for any medical emergency for which we were covered.
Geraldine B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My tour was interrupted due to a flight cancellation and I was reimbursed fairly for the portion of the tour that I missed.
Nina F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
excellent customer service once again!
Stanley B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The application process was efficient. the contact people were pleasant and knowledgable (and spoke english). Thankfully I did not experience any issues where I had to use the insurance, so I can't speak to the claim process, where I've had nightmares in the past. and had to get the Attorney General involved with a very legitimate claim with Allianz.
Ronald M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My trip was interrupted by strikes in Israel in March. Generali acknowledged that the strikes were a covered event through my policy but have refused to refund me the cost of the replacement flight I had to purchase because of the interruption. I have emailed Generali multiple times over 7 months and Generali continues to respond with the same inaccurate information. Generali refuses to connect with me by phone to discuss the claim.
Nathan C. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Nathan. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

    Oct 10,2023
The trip included a
cruise
Generali Global Assistance Standard
We've purchased their coverage several times in the past. (Generali Global Assist) Last year we had a claim and they were great with handling and paying. Will continue to purchase their coverage for all our travel needs.
Barbra R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I called General Global on 9/20, after going to my London hotel, trying to check in, was told no hot water, and they didn’t know when it would be fixed, waiting for a part. Rep. Looked at my policy and I was told not covered for trip interruption, even though I didn’t know if hot water problem would be fixed, and I would need to go to another hotel. I was very disappointed with General Global coverage. . Eventually there was hot water.
Lynda Romano. [email protected]
Lynda R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    At Generali Travel Insurance, we take customer service very seriously. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. We appreciate your feedback and your business, Lynda.

    Oct 02,2023
The trip included a
cruise
Generali Global Assistance Standard
The coverage was appropriate for our cruise but overpriced. We are two very healthy 70+ so for us rates based solely on age are not fair
Judith E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Have always felt it important to insure my trips. Very pleased with this product. Thankfully we didn’t have to use it.
Jeffrey I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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