Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
Generali Global Assistance
Standard
Nothing happened so everything is fine.
Mary W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We were very pleased with this plan as it covered all the very necessary items & set our mind at ease to enjoy our trip. Fortunately, we did not need to file a claim.
Lawrence D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Over the past 2 weeks I have made 14 telephone attempts to obtain an answer as to why my claim was only partially paid. Multiple voicemails and internal memos have not been answered except for one, from a Gerard Pardieu, which was unintelligible. I have not been able to make a satisfactory connection with a claims representative and I am becoming very frustrated. I am in the process of filing a complaint with the State of Washington Insurance Commissioner.
Don P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Don, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.Oct 27,2023
Generali Global Assistance
Standard
I didn't have any claims but the comfort in knowing any unforeseen event that might interrupt the trip would be covered was worth the cost of the premium.
Wilson L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very accommodating with a small change I had to dates.
Elizabeth L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
The plan provided all the coverage we wanted at a reasonable price. Even though we did not need to use it, we felt confident the plan would pay for any medical emergency for which we were covered.
Geraldine B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My tour was interrupted due to a flight cancellation and I was reimbursed fairly for the portion of the tour that I missed.
Nina F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
excellent customer service once again!
Stanley B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The application process was efficient. the contact people were pleasant and knowledgable (and spoke english). Thankfully I did not experience any issues where I had to use the insurance, so I can't speak to the claim process, where I've had nightmares in the past. and had to get the Attorney General involved with a very legitimate claim with Allianz.
Ronald M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My trip was interrupted by strikes in Israel in March. Generali acknowledged that the strikes were a covered event through my policy but have refused to refund me the cost of the replacement flight I had to purchase because of the interruption. I have emailed Generali multiple times over 7 months and Generali continues to respond with the same inaccurate information. Generali refuses to connect with me by phone to discuss the claim.
Nathan C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Nathan. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Oct 10,2023