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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,885
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
I felt very confident having this travel plan. I am glad I didn’t have to use it but knew it was there if I had to.
Lorraine G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Your cost is very high along with most companies that offer travel insurance. You're getting rich off those of us that feel we must get trave insurance with all the airline issues in the world. Glad I didn't have a problem. My friend did and says it's a pain putting together all the receipts, etc. to file a claim.
Kathleen L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Kathleen, and thank you for your feedback. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We’re sorry to hear about your friend’s claim experience. If they need any assistance, please have them call us at 800-348-9505 or via email at [email protected].

    Sep 22,2023
The trip included a
tour
Generali Global Assistance Standard
I have used Generali several times, they were really good during the pandemic, moving the insurance coverage to new dates. Due to how I book trips, I usually have to pay for the insurance in 2 or 3 payments, airfare, hotels, car hire as these items are booked. I therefore never know the total cost of insurance, but it is essential for peace of mind, I always worry I haven't covered everything and my claim will be denied due to a minor sum not included. I have never had to claim, but insurance is so opaque, it is a concern.
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I have taken out Generali policies several times for our trips. I have only submitted claims twice. The first time I had two claims that were both paid. Most recently I again had two claims. one was paid and the other was denied. While the denial followed the contract guidelines, I was disappointed as the cruise ship recommended I file the claim after they refused to reimburse me for a missed excursion.
GLORIA H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The coverage seemed to be the best available at time of purchase. It met our needs, Fortunately, we didn't have to file a claim.
Edward S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I never went on the trip filed a claim with Doctors letter etc. No response from Global Assistance and they did nothing except kept my money to them. A scam do not use them.
Robert G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • MichaelG
    Photo
    There must be more to the story.
    Nov 27,2023
Generali Global Assistance Standard
Went to Canada for a week. Was having a good time and wanted to stay 2 more days, but, due to the policy not allowing an extension I was forced to cut my time short or take out another policy with another policy fee. Due to this I went home earlier than I wanted to. Next time I will use another company.
Gary G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Haven’t use my insurance but felt well protected.
Always use “Insure my trip” platform for all my travel.
Raisa I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not have to use the insurance, all went well on the trip.
Robin T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Luckily I did not have to file a claim, although the trip did not go as planned.

However, the tour operator, Quark Expeditions, agreed to refund a pro-rated amount for 3 days of the expedition cost and and pay additional reimbursements for three days at $100 per person per day to cover meals expenses for the extra days we had to spend in Calgary waiting for embarkation.

Here is the letter they provided for anyone wanting to file a claim.
August 24, 2023
Re: Canada’s Remote Arctic aboard Ultramarine – August 19- August 30, 2023 – Trip Interruption

Dear Travel Insurance Provider,
This letter is to inform you of the Trip Interruption to the above voyage due to wildfire activity in Yellowknife which resulted in the cancellation of their charter flight from Calgary to Resolute. Guests remained at the joining hotel Calgary until their return home.
On August 20, 2023 passengers were scheduled to fly on Summit Air charter flights departing Calgary at 9:00AM & 10:00AM and arriving in Resolute Bay at 3:33PM and 5:18PM where they intended to embark Ultramarine. However, on August 18 we were advised by Summit Air flights had been cancelled as their aircraft and crew had been redirected to assist in the wildfire efforts.
With Summit Airlines unable to operate charter flights Resolute was no longer a viable embarkation point, which resulted the embarkation point of Ultramarine changing to Iqaluit. Guests remained in Calgary until August 22. Flights were scheduled with Canada Jet Lines to operate on August 22 departing Calgary at 11:45 AM and arriving in Iqaluit at 6:10PM. Upon arrival in Iqaluit guest embarked upon Ultramarine and continued their expedition.
As per our terms and conditions, no compensation has been provided to travelers for flights outside our program or other expenses incurred due to the interruption.
Should you have any questions regarding this voyage interruption please contact Quark Expeditions via [email protected] with “Canada’s Remote Arctic August 19 departure Trip Interruption”, in the subject line.
Very Sincerely,
The Quark Expeditions Client Experience Team
Petra C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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