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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
11,040
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I was very happy to find a reasonable priced plan to cover my needs.
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I had to cancel my trip due to dental problems. My representative was very helpful and everyone was wonderful. I would definitely use them the next time I travel. My check is being sent out this week.
Joan A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I am now in the 5th month of attempting to obtain a partial refund for a trip that had to be cancelled due to a dire medical diagnosis and subsequent treatment. The diagnosis was early enough to allow me to cancel the cruise and reduce the insurance request by 50% of the purchased coverage amount. I was on the insurance web site when I contacted the insurance rep through the chat feature and was informed that I did not have a claim submitted (even though the web site showed the claim number, date of claim, and the heading "Claim in Progress" - I have a screenshot). As we were discussing this, the screen suddenly changed to report that I had no claim. When I questioned this, the rep had "no idea" how this happened. I hope I am sending this review prematurely and I am going to receive the partial refund (then I will amend this review) but I am proceeding to answer now as I received a request to do so from the company to review how I enjoyed my cruise.
Ronald B. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Ronald. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Dec 15,2023
  • PatsyC
    Photo
    I would like to know how this was resolved for the customer.
    Jan 20,2024
Generali Global Assistance Standard
it is a reliable insurance which provides peace of mind
Alexey T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Website was easy to use and documents were accessible immediately after paying. I did not have to make a claim so I cannot comment on how actual coverage compares to what was described in the policy.
Dianne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    That's great to hear! Thank you for your positive review!
    Dec 20,2023
The trip included a
cruise
Generali Global Assistance Standard
I would give zero stars if that was an option. We had insured our cruise and the flights to and from. The flight to the cruise was cancelled, and after over 2 months of back and forth, the insurance company declined our claim
Susan P. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The worst travel insurance company EVER! When I realized that the plan did NOT cover complications from normal pregnancy I tried to cancel the plan within the ten day grace period. It took me over 6 hours on the phone, had to file no less than four exception requests which went unanswered for weeks. The time it took to deal with an exception requesting to cancel put me outside the ten day grace period so they refused it again. I cancelled all insurance with them and found a more reputable company.
Josiah W. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We value your feedback, Josiah. We take customer service very seriously and we apologize for not meeting your expectations. Our records indicate your policy was cancelled successfully. If you have any further concerns with this matter, please contact us at 800-348-9505 or via email [email protected] and one of our dedicated customer service team members can assist you.

    Dec 11,2023
Generali Global Assistance Standard
Waste of money, I won’t buy it again.
Wendy W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We value your feedback, Wendy. We apologize for not meeting your expectations. If we can offer any additional assistance, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Nov 28,2023
The trip included a
cruise
Generali Global Assistance Standard
A good plan that covered our risks. Luckily we didn't have any claims.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We previously had a really good claim experience with Generali and will always consider them for our travel insurance needs
Deborrah Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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