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Travel Insurance Reviews InsureandGo

For over 10 years, the InsureandGo USA brand has been specializing in providing the best value in travel insurance. As a worldwide travel insurance provider, InsureandGo USA covers more than 2 million travelers each year. InsureandGo USA is part of the worldwide MAPFRE family of companies. MAPFRE and its affiliated companies operate in over 43 countries and provide insurance and services to over 13 million customers worldwide.

Learn more about InsureandGo.

Customers rated InsureandGo
4.60 out of 5
873
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
InsureandGo Global Silver
Although I didn't use it, I was glad I had it. I recommended everyone in the band to get it. The bari sax player didn't, and ended up having damage to his instrument. If he had listened and bought the insurance, it would have been no problem!
Russell A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you recommending us to your fellow travelers.

    We strongly encourage customers to review the policy certificate prior to purchase to ensure that items you are looking to insure are covered. It is common for professional / occupational equipment or musical instruments to be excluded under the Baggage portion of a travel insurance policy.

    Please call us at 800-487-4722 for assistance in selecting a plan that covers as many of your concerns as possible.
    Jul 18,2016
InsureandGo Global Gold
Fortunately, I never had to submit a claim. Good insurance to have.
Regine L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureandGo Global Platinum
IT was simply to buy and it covered what I needed it too. Thank you
Jody D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureandGo Global Gold
Can't review an insurance plan when you don't use it.
Karen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
InsureandGo Silver
We were happy with the coverage we chose and fortunately we didn't have to use it. It is the second time we've purchased this insurance.
Sandra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureandGo Global Platinum
When I called for medical assistance, the rep was slow and confused. She kept asking me for the same information. I ended up asking my hotel manager for help. He drove me to a nearby clinic he knew about. I don't understand why the rep could not have recommended the same. I'm just glad it was a relatively minor medical issue.
Sara L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you required medical assistance during the trip.

    If you incurred out of pocket medical expenses during the trip, the claims department for InsureandGo can be reached at:

    888-491-4577
    Monday to Friday: 9 am to 5 pm
    Email: claims@insureandgousa.com

    Jul 09,2016
The trip included a
cruise
InsureandGo Global Silver
Thankfully I didn't have to use the plan but I'm glad to have the coverage! Better to be safe then sorry!
Randee H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
Fortunately I did not have to use this insurance. It is only in filing a claim that you know if you made a good choice. But I intend to continue to purchase my travel insurance from your company. I believe you work for the customer, not any one insurance company. You have assisted me with making a choice that best met my needs each time I have used your service. Thank you.
Linda O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Platinum
I ended up having to file a claim with this provider. I thought the claim should be covered under trip interruption but they covered it under trip delay which had a $500 max. Good luck trying to get a real person on the phone. All they responded to was emails - no phone messages and no response on messages left. Buyer beware of the fine print. There are many other companies out there offering their services, I will be using them in the future. Lesson learned.
Cynthia A. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following response has been issued by InsureandGo:

    “Thank you for your review. We are sorry to hear about your dissatisfaction. We have looked into your claim and see that it was correctly paid under trip delay coverage. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.”

    Please call us at 800-487-4722 if you have any questions regarding Trip Interruption and/or Travel Delay benefits.
    Apr 20,2016
InsureandGo Global Platinum
I was in Europe for about three months and picked up an infection on my left foot. At first I did not think it a serious thing than two weeks later it was painful to walk. At that point I contacted InsureandGo and was stunned how quickly the representative was able to process my claim and get me some help within an hour I was contacted by a local medical provider that scheduled me for surgery the next day! The Doctor in Serbia was fantastic and eventually my foot healed perfectly.
john j. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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