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Travel Insurance Reviews TripAssure

TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about TripAssure.

Customers rated TripAssure
4.53 out of 5
1,354
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
TripAssure Advantage Bridge
We just returned from a relatively long trip to Europe, and as always when we travel, we are concerned with a health crisis or injury while overseas. Medicare (and most likely other health insurers) offer NO coverage while out of the country, and we have friends who experienced a massive heart attack while on a cruise, and through them we learned that evacuation and emergency treatment are massively expensive, and without insurance coverage they would have been really in trouble. We are not so concerned with the cost of baggage or clothing, nor even of the loss of advance payments, that's relatively minor in scope. It's the medical treatment, and evacuation, that's the big ticket stuff that will kill you financially. Also, since my wife has a number of physical conditions ongoing, we are concerned with the "preexisting conditions" coverage, so we pay careful attention to that, since the insurance co. will waive defenses against preexisting conditions provided the insurance is purchased within a specific (and short) time period from either the first or last payment made on the trip, depending. So for example, if our friend with the heart attack had had a preexisting heart condition, they might have found themselves with denial of coverage of a preexisting condition, had they not purchased the insurance within the allowable time frame - so a note of caution to those who want medical and evacuation coverage, who have preexisting conditions, to pay attention to that "little" detail. The coverage provided is a very good value for the money you pay for that coverage. Fortunately we've never had to file a claim, but when/if that time comes, people should be aware of this policy condition. Yes, I am a lawyer.
Allan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Katherine Burton
    TripAssure
    Photo
    Thank you so much for sharing your experience with insurance. Should you need any help in the future, we're here to help.
    Dec 10,2018
TripAssure Advantage Asset
Luckily didn't need the insurance!
Michelle N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Bridge
Gave us total peace of mind.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Complete
Very disappointed with the service I received from both Insure My Trip and Trip Assure Advantage. I called Insure My Trip twice about who to place a claim. They wanted nothing to do with me and told me to call Trip Assure. I called Trip Assure and was told someone would call back in 24 hours but no did. I called again and no return call. I then filed my claim on line and it said it would be processed and paid in 30 days. It ended up taking over 60 days and was only paid after I followed up and was on hold for 30 minutes waiting for a customer service rep. I used to be a loyal Insure My Trip customer but since this problem I have switched to another company and I will never use Trip Assure again.
Kevin S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Katherine Burton
    TripAssure
    Photo
    Hi Kevin, We are very sorry to hear about your frustration with the process and we assure you that this is not common place for our customer service team. We will sure to provide this feedback to the team. Again, we apologize for any frustration, and hope we can earn your business again the future.
    Nov 01,2018
The trip included a
tour
TripAssure Advantage Bridge
Did not have to file a claim so do not know how efficient this plan would have been had I had the need to do so.
Carol P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Bridge
We were covered but didn't need it. Can't say how it would have been if we had a claim.
Terry N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TripAssure Advantage Bridge
Insure my trip makes it easy to find an appropriate policy for a trip. The good fortune of not having had a need to file a claim makes it difficult to judge the effectiveness of the policies we have purchased.
Lynette K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
TripAssure Advantage Asset
Great product for protection against unexpected Medical expenses while in a foreign Country and far away from home. However, the document is not specific as to whether the coverage is primary or secondary. I bought primary but I was not comfortable with the way the document leaves that to interpretation. I believe it should be more clear in case of a claim. I had not such a great experience with a claim from a previous trip. When I asked for the claim documents, the representative told me that I had secondary coverage when in fact it was primary. That’s why I believe that the product document should be more specific about the subject.
Manuel T. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Your TripAssure plan did provide you with 50,000 USD in primary medical coverage. Although travel insurance plans are indemnity based, your primary medical coverage would reimburse you for your out of pocket medical expenses incurred during the trip on a first dollar basis.

    Nevertheless, your travel insurance plan is a legal contract, so you will find terms and conditions that may be confusing. Please be sure to take the time to carefully read your policy and call either TripAssure or InsureMyTrip with any questions.
    Oct 17,2018
The trip included a
tour
TripAssure Advantage Asset
Although I didn’t need to use it, I thought the price was reasonable & it gave me peace of mind to have it.
Donna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Asset
I called customer service to help me pick a plan for my particular trip. I am so glad I did because she
picked just what I needed. I am thankful I did not have to file a claim but I was confident that if something happened, I was covered.
Jane P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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