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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,144
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
Very impressed! Tested positive for covid for return to the US. Filed claim. No questions. Was paid within two weeks of return. Paid for expenses for the hotel and flights without problem. Would highly recommend. First time filing a claim for travel insurance and couldnt be easier.
Ramon Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I will NEVER use them again. Unfortunately I have a couple trips booked and already purchased, but going forward I will not abs I belong to a travel FB page if over 5000 folks; I will advise them not to as well. My flight home from Dubai was cancelled. Emirates said, “ go back to your hotel and try tomorrow”. She said Emirates does not pay for new tickets or hotel and food charges because it’s not their fault and my insurance will cover. That’s ridiculous and also I had to work next day so I insisted they book me on the Dubai to NYC (My Boston flight cancelled along with 2 others due to 5G and they grounded their Boeing’s). They did, but said I would have to book my own NYC to Boston flight. Arch just denied my small claim of $159 stating flight cancelled not for covered reason. How ridiculous. What is the point of insurance. Whose fault is it for plane cancelling? Why do I get penalized for that. If I could not leave that day, who would have paid my tacos to hotel food and 2 nights hotel (apparently the flight resumed 2 days later not 1). I need insurance that will cover those kinds of things
Donna Marie F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for taking the time to leave a review. Your feedback is very important to us. Please see the response provided by Arch RoamRight below:

    "Thank you for reaching out to us.

    Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. Unfortunately, your circumstance did not meet a covered reason under the policy.

    We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409."
    Mar 31,2022
The trip included a
cruise
tour
Arch RoamRight Preferred
Plan was priced reasonable. Did not file any claims.
Richard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
The representative was very helpful, and took time with information and details about what was covered, what my options were, since ours was a small local (within the state) trip. Having this insurance lessens the stress of traveling.
Jane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I didn't go they canceled the trip!
Sandra F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Preferred
I made a claim for medical expenses and they put all kinds of obstacles to not reimburse me. I had a frustrating experience. I do not recommend anyone to buy this insurance. it is a waste of money and a risk. use other policies such as Generali.
BRENT H. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Thank you for your review. Please see the following response from Arch RoamRight:

    "Thank you for reaching you to us.

    We have no record of a claim associated with your name or policy number in our system.

    One of our claims representatives will reach out to you within the next day to discuss the situation.

    Regards,

    The Arch RoamRight Team"
    Jun 09,2021
Arch RoamRight Essential
I found the company very difficult to deal with when i filed a claim for trip cancellation because of a medical condition of a family member. After i provided all the requested info and told that my claim would be processed and paid it was denied. On the third appeal after threatening to notify the state insurance dept they settled and I received a check. They were quick to cash the premium check and almost impossible to get a claim settled. I wouldn't buy from them again and I recommend that they be taken off this site.
richard s. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Kaylie
    Photo
    Thank you for your review. Please see the following response from Arch RoamRight:

    "Thank you for taking the time to leave a review.

    In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation to make an accurate decision.

    This claim became complex by the changing travel conditions of 2020, addressing changing travel dates you initiated and the cancellation of the trip, not to mention determining the applicability of your refunds and vouchers that were given by your travel providers in the adjudication of the claim.

    If you have any other questions, please reach out to us.

    Regards, The Arch RoamRight Team"
    Jun 01,2021
The trip included a
tour
Arch RoamRight Preferred
Most of the reviews I've read here seem to mention not having to actually USE their purchased coverage. I am writing as someone who has had to use the coverage and has been fighting a ridiculous fight to get reimbursed. To try and make it brief, I'll just say they have been making me jump through many hoops and that It's been going on for 6 months now. Each time I submit what they ask for, they come back to me with something else I need to send in; all in an effort , I'm sure, to wear me down and have me say the heck with it. This has happened 8 times now, to the point where my travel company told me they never heard of a travel insurance company demanding what they were asking for in order to process a claim payment. After supplying all the information, on a $6,000 claim, for which I paid an additional $1300 for the insurance, they reimbursed me $60 for myself and $60 for my husband. I have now started an appeals process. It has been 4 weeks and I have not heard a thing from them, not even an acknowledgement that they received my email and then again a subsequent email I sent asking for receipt confirmation. I will contact my local consumer advocates and also the state attorney general for assistance. DO NOT PURCHASE TRAVEL INSURANCE from ROAM RIGHT. I CAN'T STRESS THIS ENOUGH!!! That is unless you want to have an excerise in total frustration only to be ripped off in the end anyway. They are crooks.
Kathleen R. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Arch Roam Right is a terrible company. They look out for their own interests, not the interests of their insureds, and attempt to deny claims by re-writing their policies after the fact so that they can deny your legitimate claims. Beware. We are avid travelers and will never use their insurance again, and are in the process of filing a complaint with the Better Business Bureau.
Nicholas T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Aug 24,2020
Arch RoamRight Essential
I appreciated the fact that they sent a reminder before my trip, that they were available if the need should arrive and then again to ensure I arrived home as scheduled.
Marilyn C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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