Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
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Arch RoamRight
Essential
The claim process was fairly prompt for our trip delay and the customer service was helpful. There were six in our party and the claim amount was divided between all of us. I chose to wait for individual checks as signing up for six credit cards was cumbersome. Two of the checks were made out to young children, although I was told they would be made out to the adult that filed the claim. I have not yet tried to cash the children's checks.
Frederick S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Arch RoamRight
Essential
Horrible & Rude Insurance Company..
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
Felicia C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Arch RoamRight
Preferred
Didn't need to use policy, but sure glad we had it!
Charles B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Preferred
This policy was purchased originally for another, more expensive, trip. When I cancelled that trip, I thought that the $900+ I had spent on the policy would be forfeit. Pleasant surprise, my policy was transferred to my new trip, and a refund check was sent for the difference in cost of the two policies. That is treating a customer fairly.
Robert B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Very impressed! Tested positive for covid for return to the US. Filed claim. No questions. Was paid within two weeks of return. Paid for expenses for the hotel and flights without problem. Would highly recommend. First time filing a claim for travel insurance and couldnt be easier.
Ramon Y. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
I will NEVER use them again. Unfortunately I have a couple trips booked and already purchased, but going forward I will not abs I belong to a travel FB page if over 5000 folks; I will advise them not to as well. My flight home from Dubai was cancelled. Emirates said, “ go back to your hotel and try tomorrow”. She said Emirates does not pay for new tickets or hotel and food charges because it’s not their fault and my insurance will cover. That’s ridiculous and also I had to work next day so I insisted they book me on the Dubai to NYC (My Boston flight cancelled along with 2 others due to 5G and they grounded their Boeing’s). They did, but said I would have to book my own NYC to Boston flight. Arch just denied my small claim of $159 stating flight cancelled not for covered reason. How ridiculous. What is the point of insurance. Whose fault is it for plane cancelling? Why do I get penalized for that. If I could not leave that day, who would have paid my tacos to hotel food and 2 nights hotel (apparently the flight resumed 2 days later not 1). I need insurance that will cover those kinds of things
Donna Marie F. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Plan was priced reasonable. Did not file any claims.
Richard G. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
The representative was very helpful, and took time with information and details about what was covered, what my options were, since ours was a small local (within the state) trip. Having this insurance lessens the stress of traveling.
Jane C. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Essential
I didn't go they canceled the trip!
Sandra F. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
I made a claim for medical expenses and they put all kinds of obstacles to not reimburse me. I had a frustrating experience. I do not recommend anyone to buy this insurance. it is a waste of money and a risk. use other policies such as Generali.
BRENT H. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Kaylie
Thank you for your review. Please see the following response from Arch RoamRight:
"Thank you for reaching you to us.
We have no record of a claim associated with your name or policy number in our system.
One of our claims representatives will reach out to you within the next day to discuss the situation.
Regards,
The Arch RoamRight Team"Jun 09,2021
Thank you for taking the time to leave a review. Your feedback is very important to us. Please see the response provided by Arch RoamRight below:
"Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. Unfortunately, your circumstance did not meet a covered reason under the policy.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409."