Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.61 out of 5
1,996
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Essential
shopped several plans including the one provided by the cruise line. Roam Right's plan offered more at a fair price. Happily, we did not need to file a claim. But, we had great peace of mind with your coverage in place.
LYDIA M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Essential
My first time using this service. Did not need to contact anyone, however I intend to use it again. Price was reasonable and service was easy to access.
Bennie E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Essential
For medical reasons, our trip had to be cancelled. RoamRight was clear on documentation needed to file an on-line claim. We were thorough in what was submitted. They notified us of status of claim. Within several weeks, we had a check covering all that we had pre-paid for our trip. Very satisfied and would use again
Nancy B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear you had to cancel your trip, but we are happy that you were satisified with our claims process. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.

    Please know that we have addressed this issue to ensure it will not happen again.

    While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.

    If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at customerservice@roamright.com.

    Regards,
    The RoamRight Team
    Apr 03,2018
Arch RoamRight Essential
Our flight got cancelled and we were rebooked on another airline. However the new airline charged us for the baggage fee! We submitted receipts for the fee and the meals we had to purchase during our long delay. RoamRight reimbursed all of it within 30 days. Thank you!
Edwina G. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy to hear you were satisifed with our claims process. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
tour
Arch RoamRight Preferred
Fortunately did not have to use so I can not really speak from experience. But the coverage was what I wanted if needed as the price better than elsewhere to btain
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
cruise
Arch RoamRight Preferred
Didn't have to use this policy this year. But, have had to in the past . Reasonably priced and would purchase again.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for leaving a review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.


    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
tour
Arch RoamRight Preferred
Glad I didn’t need to use it. But nice to have it just Incase.
Jan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
cruise
Arch RoamRight Preferred
It's very hard to review since we had no need to use any aspect of the plan. While I feel it is a bit higher priced than is reasonable, it did provide exactly what I wanted and needed so it's a bit hard to complain. Enrolling was easy and the coverage was easy to understand.

The good news is that everything on the trip went off without a problem and neither of us became ill requiring that element of the coverage. The bad news is that I have no claims' experience to be able to fairly rate the quality (or lack thereof) of the company.

I will, however, use them again for my next trip.
David E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Elite
Have gotten trip insurance through you for my last two trips and will use you again next year. Great to have a cost effective plan available.
BRUCE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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