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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,130
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Elite
We almost had the necessity to use the plan at the tail end of my trip, but it wasn't necessary. I would have liked to have seen how the plan worked if necessary, but maybe in the future as I'll be purchasing again for future trips.
Stefan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
I am very thankful that we did not have to use our travel insurance,
but I felt very comfortable that if I did, I had coverage for what I might
need. Thank you for making travel insurance affordable to where it
is not even an option to not purchase it.
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Tried to claim due to Hurricane Harvey but the coverage was worse than useless. I was told by customer service there 2 very strict reasons for claiming during a hurricane for which we did not qualify. Never mind that we couldn't get to the airport. Won't be purchasing from them again.
ANDREW T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your policy. Hurricane Harvey was obviously a very disruptive and damaging storm. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.
    Sep 18,2017
    • Vicki Zidwick
      Arch RoamRight
      Photo
      Thank you for reaching out to us.

      We are sorry to hear you were affected by Hurricane Harvey. Our thoughts are with you and the city of Houston during the recovery.

      Here at RoamRight, we cannot find any record of communication between you and our customer service or claims teams.

      Regardless, like all other travel insurance providers, our claims examiners cannot administer claims decisions over the phone. In order to receive an official claims decision, a claim needs to be filed.

      We encourage you to file a claim so that we can review your situation. Information on how to file a claim can be found here: https://www.roamright.com/claims/how-to-file-a-claim/

      If you have any further questions, you can contact the claims department at [email protected] or by phone at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 21,2017
The trip included a
cruise
Arch RoamRight Preferred
Fortunately I did not have to use the plan, the peace of mind was worth it!
Lisa E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Good price and coverage even didn't claim for benefits, bought just for emergency when needed.
Viet Thanh L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
great prices and easy to use website
robert h. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
Arch RoamRight Preferred
I did not have to submit any type of claim. However, I have given them 5 stars. The reason being that the site was fairly easy to navigate and the customer support I received (to help with terminology, coverage, etc.) was outstanding!
Sanders G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well and that you were satisfied with the service you received. We look forward to helping protect your next trip.


    Regards,
    The RoamRight Team
    Aug 28,2017
Arch RoamRight Essential
Felt relief after getting Plan
Melvin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
The trip included a
cruise
Arch RoamRight Preferred
Broad definition of "family member," which includes spouse's parents and grandparents. Other policies don't cover in-laws.
Coren W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
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