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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,130
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Essential
never used, but was at the right price.
Jayant K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Keep us in mind when it's time for you to plan for your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
Arch RoamRight Preferred
Did this at the last minute because I forgot, it was quick and easy and gave me immediate peace of mind. Worth every penny!
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are glad you remembered travel insurance! Don't forget us the next time you plan a trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
Arch RoamRight Preferred
Our claim for a missed airline connection was processed very efficiently and was completed within 9 days.

We followed the RoamRight letter which listed the documentation they required to properly review and process our claim. We also attached additional documentation, then grouped and listed all the documents to make it easier for the claim processor to find all the requested information.

My hats off to Roam Right and especially to the claim processor. Very good and very efficient job.
Marvin A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. And thank you for taking the time to make our claims processor's job a bit easier. We truly appreciate it. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
Arch RoamRight Essential
Plan was reasonably priced and covered the concerns we had. We did not have to file a claim.
Lawrence R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
cruise
Arch RoamRight Essential
Thank goodness we didn't have to file a claim, but we were glad to have the peace of mind knowing that we were covered in case we had a problem. I will definitely use Insure My Trip again. Thanks!
Debra Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We here at RoamRight are happy to hear your trip went well, and we look forward to helping protect your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
Arch RoamRight Essential
I'm very happy I purchased travel insurance. We were traveling to countries that were experiencing an increase in terror attacks and I was nervous we would need to cancel. Policy prices were very reasonable and coverage was what we hoped for. I did not have any claims this time. I will buy from this company again. The price was well worth the peace of mind it gave me.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
Arch RoamRight Essential
I will never insure with this company again. Have purchased several trip policies and made one claim this year due to illness. Always had to call in to find out the status. Took forever. We site showing status is worthless. They denied the claim according to what isn't covered obviously hidden in their 34 page policy. Customer service was not helpful every time I called. Like pulling teeth to get information.
Lillian T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this information on to RoamRight.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 20,2017
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Traveler,

    Thank you for taking the time to reach out to us. As explained in more detail in the denial letter, your claim was denied based on the terms of the policy and the circumstances of the claim. If you have any additional information that you feel would affect our claim decision, or if you have any further questions about your claim, feel free to contact the claims department at [email protected] or at 855-762-6252.

    Regards,
    The RoamRight Team
    Jun 20,2017
The trip included a
cruise
Arch RoamRight Preferred
The plan provided adequate coverage, my trip was cancelled due to a death in the family and a traveling companion. All my costs were reimbursed as expected. The only issue was that I had to follow up three times over a two month period to have my claim processed and paid.
The issue was that the processor working my claim had left the company and the files could not be found. They did not recommend I refile but wait as having two claim numbers would delay the claim even longer.
I was understanding and satisfied with the insurance but disappointed in the wait and additional inquiries I had to make.
David N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Please know that your experience is not characteristic of our claims process and we do apologize. We hope we get the chance to help protect your future trips.

    Regards,
    The RoamRight Team
    Jun 19,2017
The trip included a
cruise
tour
Arch RoamRight Essential
Least expensive of all the travel insurance plans I checked--but way too high, given the very low probability of a claim.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
How out a rebate if you do not make a claim? Is there such a thing as a policy that will cover multiple trips over more than one year?
Lawrence G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for submitting your feedback. Unfortunately, due to business regulations, we are not able to discount or rebate travel insurance policies.

    We do not currently offer annual comprehensive policies. However, we do offer annual travel medical plans. These plans provide coverage for medical emergency and emergency medical evacuation expenses.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Jun 08,2017
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