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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,097
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
The planned worked for our needs. Since our trip was uneventful, can not comment on claims handling.
Alison M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Knowledgeable agents and flexible policies...plus you covered large groups. Win!
Katina D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
Knowledgeable agents and flexible policies...plus you covered large groups. Win!
Annette G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Essential
The agent was very knowledgeable and the added combo of flexible policies was a a win win for my large group!
Margaret R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Preferred
We were very pleased on how fast our claim was handled. We will definitely recommend Arch RoamRight Preferred to relatives and friends.
rosalie t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Easy to purchase and to amend coverage. Provided peace of mind on an active vacation with a reasonable possibility of injury.

Of course, the real test is a claim and fortunately we did not have to submit one.
christopher w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
Had to cancel at the last minute due to medical problems. Claims processing was quick and painless and I received a check promptly for all claims. Will use them again.
Chris M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I never had to use the insurance, which I'm happy about. But that means I don't know how well it would have worked had I needed it. But it did give me peace of mind.
Joel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
The Insure My Trip web application was easy to use and zeroed in on a couple of policies that we could choose from. The prices were reasonable. We spoke with an agent with our questions and she was very helpful. We initiated the process when we made our first cruise deposit, and we liked the fact that we didn't have to buy insurance based on an estimate of the other expenses we would have (optional tours, airfares). We paid the additional premium after we had made our reservations and had exact dollar amounts to work with.
Cheryl H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I paid $1148.00 for travel insurance. I missed a connection and was delayed 24 hours.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Ronald T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased to hear that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jan 03,2019
    • Vicki Zidwick
      Arch RoamRight
      Photo
      Thank you for taking the time to leave a review.

      In order to thoroughly and accurately review claims, we need specific documentation.

      One of our claims examiner will review your claim today and will contact you with a status update.

      If you have any questions, you can contact us at 855-762-6252 or at claims@roamright.com.

      Regards,
      The RoamRight Team
      Jan 03,2019
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