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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,096
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
I bought the plan, it was quite pricey because of my age, but all went well and I did not have to make a claim.
Beatrice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.

I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.

I would not recommend anyone purchase a RoamRight policy.

I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on your policy, we have passed your review along to the insurance provider. We are sorry to hear that you had a loss/theft of your personal effects while traveling.

    The Arch RoamRight Essential policy has the following information in the certificate:
    "For Baggage and Personal Effects and Baggage Delay:
    In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
    a) take all necessary and reasonable steps to protect, save or recover the property;
    b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"

    In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Jan 03,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.

    We dropped the ball, and we apologize.

    Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.

    Regards,
    The RoamRight Team
    Jan 03,2019
The trip included a
cruise
Arch RoamRight Essential
I did not have any claims, So I trust that they would have been homered if I did . I am satisfied with the product.
zane d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
This review is hard to write. The plan was very reasonably priced. I chose to use this as opposed to the cruise lines protection plan for mainly two reasons. Reason 1) you get cash in the event of a cancellation as opposed to a "future cruise credit". Additionally, it was cheaper. Of course, I didn't plan on using the insurance, just like I haven't in the past. Unfortunately, I had to use the cancel for any reason option. It took about 4 weeks after I submitted the claim and I got an email stating they needed an additional document. I submitted it within a few days. It took an additional 5 weeks to get the claim processed and paid. I called a couple times and the hold time for a representative was around an hour. I didn't wait. Logic tells you if they phones are busy, the representatives are busy answering the phone, not paying claims. So I didn't want to contribute to the delay. I did end up speaking to a representative when wait times were low, she was very nice, and she said the claim should be processed in a few days. I waited about 10 days and called back. Wait times were low, spoke to a different very nice female. She said she would follow up and email me the next day. I did not hear back. However the following day from when I should have heard back (so 2 days after the call) I got an automated email and the claim was processed. The check was obviously mailed the same day as I got the check 2 days after the email.

In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
Chase O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that it took so long to process your claim. In the future, you may wish to call InsureMyTrip for an advocate to assist you in the claim.

    "The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates will support you with the process if you feel a claim has been unfairly denied" or delayed.

    Please feel free to call us at (800) 487-4722 for an advocate assignment.
    Dec 04,2018
The trip included a
tour
Arch RoamRight Essential
I would prefer the coverage items to be a little more ala carte so you could pick and choose exactly the coverage you need/want and hopefully be able to reduce the cost.
Jana P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
Awesome plan. Awesome guides. Activities were wonderful. Wanted a little more history and explanation from tea ceremony. In country travel was easy. Country was welcoming and the food was Divine!!!

Would do it again!!!!!
Coordinations get kudos!
Billie W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would recommend this plan to a friend or relative.
2 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting this review. We wish your traveling companion best wishes for recovery.
    Nov 21,2018
The trip included a
cruise
Arch RoamRight Essential
I'm home from a very successful trip. . . beautiful scenery, shore excursions with history lessons, good travel mates, excellent New England lobstah, and on-time flights without lost luggage. Best of all, no need to file an insurance claim with Roam Rite Essential, but knowing I had the coverage gave this 71-year-young traveler the peace of mind I sought while away from home.
Margie K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Did not have to file a claim so cannot speak to how that process would go.
Katherine D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Our policy seemed expensive at the time of purchase, but having the peace of mind that we were covered was more important than the price. I am happy that we didn't need to use the insurance. Traveling without it is foolish, in my opinion.
John N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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