Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.51 out of 5
1,608
ratings and reviews
97%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
I took the AXA Assistance USA Gold plan because it had a "cancel for any reason" rider. Usually I would not book trip insurance to London, but because my brother-in-law's father had just died I figured it wouldn't hurt. Of course I didn't need it, but it was nice to know that I had it.
Barbara P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately, we did not have to utilize our insurance so I can not speak to the issue.
Trudy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. An internal review of your claim’s experience will be being conducted to identify the delays. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.
    May 25,2017
The trip included a
cruise
AXA Assistance USA Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 23,2017
The trip included a
tour
AXA Assistance USA Gold
First..thanks to you guys at Insure My Trip for helping me to select my insurance..you are AWESOME.....this plan AXA GOLD even though i did not need to access it cause all went well on my trip TG made me feel comfortable n confident that i was fully covered for any unforeseen problems..tx again!!!
James L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 24,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
This plan was easy to buy and reasonably priced. We had purchased a policy for a previous trip to Alaska. We ran into problems when we needed to file a claim on the trip to Australia. The response was slow on our first inquiry and then we were asked for duplicate info. We had two separate claims and both times I had to call customer service to get results. On April 25th for example, I was told that a claim check would be sent in the next 10 to 15 business days. When not received by May 19, I had to call and the check had to be Fedex'd to me. Received on May 22. These delays are unacceptable considering the cost of the policy. I WAS very pleased with your service reps. They were friendly and professional. I particularly commend Ernesto who I talked to on more than one occasion and who always managed to answer my question or solve my problem. Please give him my positive feedback. My husband and I are planning another trip but have chosen to buy ins from another company. I hope this feedback will be helpful.
Geoffrey G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claim’s experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    May 24,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
I really have no idea how to rate this insurance since, fortunately, I did not need to use it. But it is very expensive. I wanted good coverage with no hassle if something went wrong. How can I rate it when I have no idea if it comes through?
Marilyn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are happy to know had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 23,2017
The trip included a
tour
AXA Assistance USA Gold
AXA Assistance USA was exactly what I was looking for. Due to some travel plan chances before my first covered trip, I changed the dates and location of of trip. aXA / Insure my trip was very cooperative and helped me chance with very little fanfare. All is good and I would recommend Insure My Trip to anyone looking for travel insurance.
Margaret M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 22,2017
AXA Assistance USA Gold
It was good to know that, if we needed to use our plan, it was there. Overseas trips can be stressful enough when all goes well. If an unfortunate event occurs, it can be disastrous. We will keep this in mind for future trips.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
The trip included a
tour
AXA Assistance USA Gold
Fortunately, this year we didn't need to use the trip insurance. Last year we did, and AXA was most responsive.
Joanna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchases. Please think of AXA Assistance USA for any future travels. We look forward to providing travel protection for all of your future endeavors!
    May 18,2017
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