Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.54 out of 5
1,291
ratings and reviews
97%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
We did not need to file a clam but there was a point that we thought that we would. I am glad we purchased the plan as it gave us more options and less stress when we were needing to make some decisions.
Allen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Peace of mind.
Richard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Customer Care representatives are always very pleasant and helpful when choosing a plan. I've never had to file a claim, but I always have been pleased with the choice of plans available and the coverage provided as well as the peace of mind.
Mirinda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I fortunately did NOT encounter any problems on my trip. Therefore, I really can't provide you with an accurate review of AXA' s plan.
Loretta E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Since I didn't need to make a claim, I can't really assess the plan. But it seemed to cover my needs. I will buy it again
Joyce B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review. Peace of mind is important when travelling and we are glad we were able to provide that for you. AXA Assistance USA hopes to fulfill your insurance needs for any future travel!
    Sep 23,2016
The trip included a
tour
AXA Assistance USA Gold
We didn't need to file a claim so can't speak to how good the coverage actually is but in theory the policy covered all the items we wanted insurance on and was reasonably priced. We have used Insuremytrip on multiple occasions for the peace of mind of knowing we had coverage should something go wrong. Much more reasonably priced options than what was offered by any of the tour companies we have used.
Katherine K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! Peace of mind is important while travelling and glad that AXA Assistance USA could be part of that. We hope to fulfill your insurance needs for any future travel!
    Sep 23,2016
The trip included a
cruise
AXA Assistance USA Gold
Didn't need to submit a claim, but great peace of mind knowing if anything happened, we would be covered.
Gregory D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels!
    Sep 20,2016
The trip included a
tour
AXA Assistance USA Gold
I had to cancel my trip and had purchased the "Cancel for any reason" option. The claim process was straightforward and the company honored the claim and provided the check in a reasonable time and without the need for any follow-up on my part.
Gary E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Reply: Thank you for the kind review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience met your expectations. AXA Assistance USA appreciates the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Sep 20,2016
The trip included a
tour
AXA Assistance USA Gold
I will continue to buy trip insurance. As with most insurance, it is something we must have; but thank goodness it turns out to be money down the drain because you don't use it. What i have mainly been buying is good peace of mind.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Sep 14,2016
  • StevenC
    Photo
    As I read many of the reviews I find that many did not have to use the insurance for reimbursement. You only know how good the product is if you need to use it. I'm in the process of seeing how good my insurance is.
    Sep 14,2016
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