Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
1,953
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.
    Dec 15,2018
AXA Assistance USA Gold
Very good,
Vimala K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
a bit pricey
pierre m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Comprehensive plans may appear "pricey" since premiums are generally based on the traveler's age, trip cost and length of trip. However, we do offer a wide range of products. In the future, you may wish to call us at (800) 487-4722 for assistance in quoting and purchasing a policy.
    Nov 07,2018
The trip included a
cruise
tour
AXA Assistance USA Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Glad I didn’t need it
Harold R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Always use Insure My trip for my travel insurance. Have found their website extremely easy to use and understand. The only time I had to claim, the process was efficient and professional.
Gillian P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Insurance is always a good idea when planning a pricey once-in-a-lifetime dream vacation. Fortunately, our trip was fully enjoyed without any interruption or issue. Having this coverage gave us peace of mind knowing that if anything went off the rails, our financial loss would be minimized.
Paul W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I didn't have to use my insurance. However, it was comforting to know I was covered if the need had arisen.
Anne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
We never needed the coverage but felt more secure having it.
Kenneth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Great plan; we didn’t need to use.
David G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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