Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
It was the confidence that we were "covered" that made this plan worth it, especially as we saw an ambulance meet the ship at one port.
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Louise K. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 16,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
I didn't need to file a claim so all is good. It's a waste of $$ but if you don't have it and something happens, you are nailed!!
YVONNE S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 15,2017
AXA Assistance USA
Gold
I had to use my travel insurance for my recent trip as I had an unexpected family issue. I used the "Cancel for Any Reason" provision. Claims representatives were very helpful and responsive. I will definitely be purchasing travel insurance from AXA Assistance in the future. I've used Nationwide Mutual Insurance previously, but AXA Assistance had the "Cancel for Any Reason" option.
William N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.May 15,2017
The trip included a
tour
AXA Assistance USA
Gold
We were disappointed that our request for compensation for one night's hotel stay was rejected out of hand because it was before the main trip. We took action to move two earlier connecting flights so that we could make the international flight on time. Our local airport was scheduled to close because of the impending snow storm on March 14. We took steps to mitigate the loss by taking an earlier flight. If we had been delayed for the 2 days that the airport was closed, there would have been major costs incurred which the insurer would have had to cover, plus we would have missed at least 4 days of our trip and an internal flight. The airline recognized the problem and waived the rebooking fees. We are disappointed that the insurer was not as reasonable.
John G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.May 15,2017
The trip included a
tour
AXA Assistance USA
Gold
I will not need to file a claim (thankfully!), so I can't really rate satisfaction. I chose it because the coverage and ratings seemed good.
Eileen C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.May 05,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was happy to have the insurance and not need it. I do think it's quite expensive.
Ellen P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 01,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Happily I did not have any issues, therefore in truth cannot give an opinion of satisfaction. I will say the company was easy to deal with when purchasing.
Michael R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 28,2017
The trip included a
cruise
AXA Assistance USA
Gold
The Plan was OK but would not recommend AXA. We filed a claim and it took over 4 months to complete. This is much too long. The Claims Adjuster misinterpreted a particular piece of information and we had to file additional info (which we did). This delayed the whole process. Also, since we also filed a flight claim, AXA said there were issues because we could potentially utilize the flight credit up to a year's time. However, we finally worked this out but it took a lot of my time. Also, on at least 2 occasions, I had faxed or e-mailed information to AXA but in follow-up they said they never received. This whole process entailed a lot of time on my part.
George H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Apr 28,2017
AXA Assistance USA
Gold
The greatest benefit of insurance is when you don't have to use it.
Leo G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 24,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Glad I had but even happier I didn't need to use.
Janet B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Apr 24,2017