Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
AXA Assistance USA
Gold
They will pay after Medicare and own secondary insurance does. So I assuming they will pay if there is anything to be paid. They did phone me the next day to make sure I was ok, and explain the process
Kenneth S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Did not need to use the coverage, but was glad I had it.
Seth G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I had to cancel this cruise due to medical reasons with my wife and they were easy to work with and reimbursed us our claimed amount without any problem. Cancellation costs were over $8,000 dollars and they gladly paid us promptly/ I'm so glad we had the AXA insurance.
WARNER E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
Thankfully we didn't need to use the insurance, so don't know about claims service. But when I contacted customer help with questions pre departure, they were very helpful. I'd buy from them again.
Matthew C. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing AXA Assistance USA travel insurance for all of your future endeavors!Mar 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I believe returning customers using the same plan and company should be given a discount.
Daniel C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope you will consider an AXA Travel Insurance policy for all your future travel needs.Feb 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately we didn't have to file a claim
Ruth N. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 26,2016
The trip included a
tour
AXA Assistance USA
Gold
I purchased an AXA Assistance USA Gold Plan for a 2 week trip to New Zealand for myself and my husband. Unfortunately we had to cancel about 6 weeks before the trip due to a medical problem. I was worried that AXA would make me jump through hoops to get our refund for trip expenses but that was definitely not the case. The AXA claims specialists were professional and helpful. I submitted the paperwork that was necessary and got notification of acceptance for the claim and a check very quickly. I will use AXA in the future.
Hector A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and hope that you are able to reschedule soon. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Feb 25,2016
The trip included a
tour
AXA Assistance USA
Gold
When I needed to see a doctor in Vietnam AXA Assistance USA was very responsive with referrals and information about filing claim. Paid all expenses in reasonable time frame.
Roslyn L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are happy to know your claims experience went well and hope you were able to enjoy the rest of your time in Vietnam. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Feb 25,2016
The trip included a
tour
AXA Assistance USA
Gold
The price was fair for the coverage.
Sheri P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!Feb 24,2016
The trip included a
cruise
AXA Assistance USA
Gold
We purchased travel insurance for our holiday cruise as a precaution because my grandfather fell ill and was in the hospital. I've never purchased insurance before, but thank goodness we did! My grandfather was fine, but days before we were suppose to leave, my husband started passing 1 of 3 giant kidney stones, making him unable to travel from the debilitating pain and possible need for surgery. All of the forms were very easy to fill out and the AXA team was very helpful. The people traveling with us also cancelled their trip, but they had a different insurance provider and plan and didn't get their flights refunded. I will never book a trip without AXA travel insurance again. So worth it!
Kaitlin R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and wish your grandfather and husband a speedy recovery! We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Feb 24,2016