Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.37 out of 5
161
ratings and reviews
95%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
We had to cancel the trip and AXA refunded us in full. Greatly appreciate the company for the handling of the claim.
George W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Platinum
Overall the customer service was very good for the insurance plan which was the best part. I did not have to file a claim for this trip but had a different trip in which I did file a claim and overall it wasn't too bad. One thing that I did not like about this plan was that their coverage of "sporting equipment was very vague" and the best answer they could give about my bicycle equipment was that it was "most likely covered".
Chris S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Thankfully, I did not need to use the insurance, but knowing I had it gave me peace of mind.
Julie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Aug 30,2016
The trip included a
tour
AXA Assistance USA Platinum
The best insurance is the one you don't have to use. But I know this policy also protected my use of frequent flyer miles. Good deal!!
Fulton F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
I did not have to use the plan, my answers are not based on using the plan, are based on the purchase and communication process.
Marlen O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Thankfully we didn't need to use it.
Paula M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Thankfully did not have to use the policy, but felt I was very well covered with this policy.
Benjamin K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
I have often purchased travel insurance for the peace of mind it brings. The last time, I did have to file a medical claim. I got sick while on a cruise and needed treatment that totaled about $1,000. When I got home, I filed a claim with all the proper documentation and the claim was handled promptly. Couldn't be happier. Just purchased the same plan for an upcoming trip and will purchase another for our trip next spring.
MIchael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 27,2016
AXA Assistance USA Platinum
Term insurance is hard to rate for buyers - if a claim is not filed, how do you know if the company will provide anything promised? Is increasing the price of a well planned and successful vacation by 5 to 10% value or excess waste?
Keith F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 31,2016
The trip included a
tour
AXA Assistance USA Platinum
Just the peace of mind knowing we had good coverage in case of emergency was worth any extra cost!
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 24,2016
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