Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.39 out of 5
174
ratings and reviews
94%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
We had to cancel our entire trip and AXA covered all of the non-refundable expenses. They were great.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 09,2016
AXA Assistance USA Platinum
I didn't need to make a claim so I can't really judge the quality of the policy I purchased. I was happy with the price and coverage provided.
Andrew S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 07,2016
The trip included a
cruise
AXA Assistance USA Platinum
When we make major trips, we always buy this same policy because it offers the coverage we need at a very competitive price. We did not have any claims on our last trip but we did on the one immediately previous to the last one. Those claims were paid promptly when I provided the property documentation. Travel insurance is very important coverage and a comprehensive policy like this one covers us against the most dire of circumstances - medical evacuation and medical care. Were an event to occur, we could quickly find ourselves in significant debt to pay those expenses. We think that insuring against those possibilities is the prudent decision.
Michael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your previous claim's experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 04,2016
The trip included a
cruise
AXA Assistance USA Platinum
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Platinum
I am very grateful that we did not have to file any claims against this plan. I felt it was very expensive. I was extremely pleased with the assistance I received in selecting and purchasing it from my agent at insuremytrip.com.
yvonne c. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the purchase price. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Oct 11,2016
AXA Assistance USA Platinum
I'm glad I purchased it, even though I don't think I will need to file a claim. I became ill while in Berlin and required being seen and treated in an Emergency Clinic there. The cost was so reasonable (compared to The United States' medical care) that I simply paid it happily. I did need to return home early, but the airlines worked with me to exchange my flight reservations without additional cost and the remainder of the hotels in the other cities have graciously begun to process my refunds. Had these not been the cases, I would have needed the medical coverage I chose and the trip Interruption/cancellation which was included in my policy. Gratefully, I'm fine without it.
Terry P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
We had to cancel the trip and AXA refunded us in full. Greatly appreciate the company for the handling of the claim.
George W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    It can be unfortunate to have to cancel a trip but glad AXA Assistance USA was there to support you through the process. Count on us for all your future travel needs.
    Oct 02,2016
AXA Assistance USA Platinum
Overall the customer service was very good for the insurance plan which was the best part. I did not have to file a claim for this trip but had a different trip in which I did file a claim and overall it wasn't too bad. One thing that I did not like about this plan was that their coverage of "sporting equipment was very vague" and the best answer they could give about my bicycle equipment was that it was "most likely covered".
Chris S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Thankfully, I did not need to use the insurance, but knowing I had it gave me peace of mind.
Julie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Aug 30,2016
The trip included a
tour
AXA Assistance USA Platinum
The best insurance is the one you don't have to use. But I know this policy also protected my use of frequent flyer miles. Good deal!!
Fulton F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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