Travel Insurance Reviews AXA Assistance USA Platinum
The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.
To learn more, see the AXA Assistance USA Platinum product page.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I didn't have to submit a claim but it was good peace of mind as I received emails and communication and felt secure with the service-I felt relieved knowing I was insured-thank you-on my trip to Antarctica.
JOSEPH V. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
I didn't have to use the plan, so it is hard for me to know if I would recommend it. If I ever have to file a claim or contact the customer service team, then I would be able to know whether or not I would recommend it. Right now, it was the best coverage for the price. I am willing to pay a little more for top medical coverage.
karlin b. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Insurance can only be accurately rated if needed and used. I was fortunate to remain healthy during my three months in SẼ Asia.
Steven G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
I bought this coverage for 2 cruises. I wanted only medical and evacuation coverage with sufficiently high limits to make sure it would handle any eventuality - which it did. I did not want 'cancellation' coverage, so my premium was perfect for what I bought. I'll be cruising 3 more times this year and will purchase this same package to cover each of those evnts.
Michael T. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
As usual, when I travel, I use Insuremytrip.com to research and select an appropriate policy. I purchased AXA Platinum as a result of my recent research. I had some confusion on what I needed to purchase of "known costs" and received a few different responses to my inquiries. I wanted to be sure that my policy would not be invalidated because of any failure to include a "known cost" There is a a brief window to change a policy. At the time of my purchase, I included the cost of airfare as a known cost. I later acquired travel through use of frequent flier points, which substantially reduced the cost of my trip. Since it was outside the window for making a change, there was no way to get a refund of policy costs. My request was sent to AXA through Insuremytrip and, thankfully, AXA approved my request for an exception to the normal policy on refunds. I appreciated that approval. Perhaps some more clarity about what is to be included as a known cost would be helpful.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Marcia S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Platinum
It was a good plan that we did not need to use. Information was clear.
Brian M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Platinum
Glad I didn't need the coverage, but it gave me great peace of mind to have it. Coverage gave me everything I wanted at a reasonable price. Won't leave on another international trip without it.
Barton S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Didn't need to file a claim so nothing really to add. Picked based on balance of coverage and price.
Vincent N. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
The marketing was deceptive and explanations not clear enough; I discovered this by calling your customer service just before our trip (by the way, he was rude, impatient, and interrupted frequently).
Martin S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful