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Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.40 out of 5
402
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
Purchased an AXA Assistance USA Platinum Plan for a trip to Africa. I was unable to go due to an illness. Long story short, the plan paid the the amount of the claim. I received a check for $11,600. The service was good, and no hassles. I will purchase another AXA policy for our future travels. Highly recommend.
Lawrence K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims and service experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Platinum
Insurance provided what I judged to be costly but necessary coverage. Price of it clearly indicates that I need to consider whether I really need it for future travel.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly. Your policy also included the Cancel For Any Reason benefit, which will increase your premium.

    Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Nov 29,2017
AXA Assistance USA Platinum
Staff was responsive with questions.
I did recommend AXA to others
Dennis V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the recommendation and kind review!!! Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 22,2017
The trip included a
tour
AXA Assistance USA Platinum
You never know how good a plan is until you have to use it. For all intents and purposes it covered my needs, but without needing to file a claim I don't know how user-friendly the company is. I've used other companies that nitpick the fine print, but didn't discover that until I had a claim. Price seemed reasonable for the coverage,
Lynn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
AXA Assistance USA Platinum
We did not need to make a claim, which was very good. However, travelling to China and Japan, from the US for 18 days, and both being fit but 72 years old, was a bit concerning. NO WORRIES WITH AXA. Three years ago, while in Sweden one of us ended up, by ambulance, in ER. All our bills were paid without question. Regardless of your age, don'the leave home without this insurance.
David L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Great advice!!! Thank you for the kind review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
The trip included a
cruise
AXA Assistance USA Platinum
We had a great trip - no claim to be made and peace of mind throughout it.
Larry D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 09,2017
The trip included a
tour
AXA Assistance USA Platinum
I did not have a need to file a claim.
Cynthia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2017
The trip included a
tour
AXA Assistance USA Platinum
I had a near disaster experience with my trip being canceled by one of the sponsors. In the future, I would seriously look at the option for cancellation for any reason. Thankfully I was able to complete my trip with the tour guide and completed the trip without any adverse experiences.
Janice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    It is true that there are some situations that would require the additional coverage of Cancel For Any Reason. This is one situation that Trip Cancellation for a covered reason would not protect against.

    There are 3 conditions that must be met to purchase a Cancel For Any Reason Rider as follows: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more than 48 -72 hours prior to the departure date. If you meet all 3 of these conditions, most of the policies will reimburse you 75% of your trip costs, unless otherwise noted.

    In the future, please feel free to contact us directly at 1-800-487-4722 when looking for your next policy. Our licensed representatives can assist in finding you an appropriate policy for your trip. We are available 7 days a week.
    Oct 27,2017
The trip included a
tour
AXA Assistance USA Platinum
The very best thing about this travel insurance is that we did not have to use it.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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