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Travel Insurance Reviews Berkshire Hathaway Travel Protection

With faster claims than ever, Berkshire Hathaway Travel Protection provides travelers with comprehensive travel insurance that fits their ever moving lifestyle. They have an innovative claim platform that lets travelers initiate a claim with a simple picture from their mobile device. Berkshire Hathaway Travel Protection is a subsidiary of Berkshire Hathaway Specialty Insurance.

Learn more about Berkshire Hathaway Travel Protection.

Customers rated Berkshire Hathaway Travel Protection
4.62 out of 5
874
ratings and reviews
96%
recommended
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Cruise
Filed claim
Berkshire Hathaway Travel Protection ExactCare
I had to cut our trip short due to work reasons. They refunded my money quickly after I sent in the documents they asked for.
TRACY C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
We had to make a claim on our plan, and the process was fantastic. I would 100% buy insurance from Birkshire-Hathaway Travel Protection Again.

We were scheduled to spend Christmas and New Years of 2019/2020 in Europe. We'd bought our airline tickets on miles, so initially didn't plan to even purchase insurance. But, then just a couple weeks before departure, I thought, "Well, stuff happens at the holidays and a lot of our accommodations are non-refundable, so maybe I should get a plan."

2-days before departure, one of our family members had an unexpected medical emergency that prevented us from going on the trip, and required emergent surgery.

I contacted BHTP to let them know we were going to have to cancel, and make sure I "read all the fine print" about my responsibilities related to cancellation. The fine print was reasonable, essentially stating that I had to promptly notify all the trip providers that I was canceling, and obtain whatever refund I could.

I did this, by email whenever possible for the purposes of easy documentation, and submitted my initial claim with BHTP.

I then sort of let things slide for a while. Canceling the trip was emotionally stressful, compounded when COVID came a couple of months later and we had to delay the "replacement' trip indefinitely. Our BHTP rep let me know that I had 1-year from the date of the initial claim to finish submitting documentation, and so I took my time.


Finally, last month (November of 2020) I realized I'd been procrastinating for too long and had better act. I collected all the required documentation. Because our trip was booked independently, we had over 10 individual items that we were claiming reimbursement for. AirBnbs, VRBO's, food and city tours, an EasyJet flight and train tickets, and a short-term rental booked direct with a local company.

When I gathered everything together and put it in a PDF, there were over 90-pages of documentation (receipts, cancellation emails, documentation of the refunds we were able to obtain, credit card statements and more) in addition to our actual claim form.

I summarized the charges in an excel sheet, to make life easier for the claims adjuster, and then sent it off.

I fully expected some back and forth, requests for additional documentation or attempts to refuse our claim on some technicality that I'd missed in the fine print.

I got none of that. This morning, about 3-weeks after submitting our final claim form and documentation, I got a notification that the full amount of our claim (Just under $6k) was sent to my Paypal account.

I would 100% purchase trip insurance from BHTP again, in a second. My interactions with customer service reps were pleasant and helpful, their claim process was not burdensome, and ultimately, our claim was paid promptly and without issue.
Andrew H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
Purchased the Exact Care plan for a recent trip to Mexico during hurricane season. On our departure day a named tropical storm hit us and flight was cancelled. We incurred another night stay at a hotel, as well as food cost. Saved all my receipts of expensive incurred and email communication from airline confirming cancellation, and submitted it with my claim. Claim was processed way sooner than company originally stated and my full claim was approved. Payment was received less than 24 hours after claim was approved. Will definitely purchase trip insurance from Berkshire Hathaway again. They will be my go to travel insurance company from now on.
Gabriela S. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare Value
Claims take 8 to 10 weeks for the initial review and then they will get back to you if they need more information. I shudder to think if their was a real emergency and you needed them ASAP. Actual reimbursement time was less than 4 weeks so review updated.
Jo Ellen G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
OUSTANDING COMPANY !! We did unfortunately have a claim and it was processed so rapidly, and without any problem- it was really an excellent experience. Highly recommended.
RHEA N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare
I purchased the plan after I made the final payment on a 32 day cruise. I wanted to protect the cost of the cruise ($70K)) in case one of our elderly parents became ill that might make us need to cancel the trip. But on the cruise, I caught an upper respiratory infection that turned into acute bronchitis. I ended up needing multiple visits to the ship’s doctor which resulted in $5400 bill. My Medicare supplement includes 80% coverage outside of the US. After I was reimbursed the 80%, I filed with Berkshire Hathaway for the remaining 20% and they covered it. I didn’t purchase the policy for the medical coverage but I sure was happy that it included it. It’s coverage was secondary because I did not purchase the policy when I made my initial deposit. Filing was straight forward via their website.
They have a checklist of all documentation required so there was no communication needed after I sent in the package. It did take a couple of months for reimbursement as I filed during Covid-19 pandemic.
I plan to use this company for all future travel that I want to insure. Their price for coverage was much less than that offered by the cruise line. Next time I plan to purchase it when I make my initial trip deposit.
I feel confident in purchasing from this company and highly recommend it.
Lillian C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol Mueller
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your valuable input and kind praise. Your feedback is important to us.
    Jul 22,2020
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection ExactCare Value
Perfect travel insurance! Have used them many times. On one occasion had to file a claim; it went smoothly and quickly.
Evelyn S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol Mueller
    Berkshire Hathaway Travel Protection
    Photo
    Thank your for your input. We value our customers' feedback.
    Jul 06,2020
The trip included a
tour
Berkshire Hathaway Travel Protection ExactCare
I did not use the plan so I am not sure how good it was :) It was easy to obtain and the price was fair. I will consider again in future travels.
Kathi Jane S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany G
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for taking the time to provide your rating. and feedback. We do appreciate it!
    Apr 06,2020
Berkshire Hathaway Travel Protection ExactCare
I became a fan of travel insurance after a friend had to be medically evacuated from Mexico during a cruise due to kidney stones.The price was right for the coverage I wanted, especially medical evacuation. You never know how good a plan is until you need to use it and I haven't had to use one yet.
Steven F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany G
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your feedback, we appreciate it!
    Apr 06,2020
Berkshire Hathaway Travel Protection ExactCare
I'm writing my review AFTER my claim was processed. On the plus side, it was processed quickly and submitting the claim and talking with a customer representative was a positive experience. In the end, I did receive a partial reimbursement for a my claim (about 1/3 of the total). The claim was associated with the early days of the COVID-19 outbreak when I was denied entry to my destination due to the outbreak half way to my ultimate destination. The reality is that travel insurance by design doesn't cover *unnamed* events (e.g. who knew the COVID-19 virus was going to happen and thus its impacts are not covered), so they were able deny a large fraction of my claim. This is unfortunate, but the reality of travel insurance. Why would I recommend BHTP? Because they did cover part of my expenses, which is way better than the experience of some of my traveling companions whose claims were flat out denied.
Erik W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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