Travel Insurance Reviews Berkshire Hathaway Travel Protection ExactCare®

The Berkshire Hathaway ExactCare plan includes excellent comprehensive benefits such as trip cancellation, trip interruption, baggage protection and travel delay. Medical and emergency medical evacuation coverage is also included. Below are the reviews from travelers like you who have used this plan.

Learn more about Berkshire Hathaway.

Customers rated the Berkshire Hathaway Travel Protection ExactCare plan
4.54 out of 5
106
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare
All the coverages were what we needed and the price was reasonable for our age and needs. However, it is hard to comment on an underwriter until a claim is processed which has not happened with this policy.at this point The Berkshire reputation is excellent which is comforting.
Roger S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
I was very disappointed in the responsiveness of both the representative with Berkshire Hathaway and the staff at insuremytrip. I’ve purchased numerous plans over the years, but will look elsewhere in the future.
Herbert S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your review. We forwarded your comments to the Berkshire Hathaway claims dept.
    Here is their reply:

    "While our claims team did reply within moments of receiving your email inquiry to indicate that a claims case was opened on your behalf and queued for our claims examiners to review, we apologize that you did not receive a direct answer to your car rental coverage question at that time. However please understand we are unable to provide a determination on coverage until the claim and all required documentation is reviewed. Please note, page 3 of your policy document provides our international phone number to call collect to speak with our claims team during our standard business hours of 8 AM – 8 PM Eastern Standard Time Monday – Friday. Customers can also leave a message if calling after hours and will receive a return call during our next business day. As a result of your concern, our service manager has proactively reached out and discussed your policy information with you. We only find one BHTP policy purchased in your name.

    Best regards,
    Christine

    Christine Sapa
    Account Management and Onboarding Berkshire Hathaway Travel Protection
    Direct: 844.411.2837
    Email: sales@bhtp.com"
    Aug 14,2018
Berkshire Hathaway Travel Protection ExactCare
They were hard to get a hold of after I had a fall and was in the emergency department. All they were required to do was send a fax to the emergency room which is what was requested, however the consultant on the phone instead decided to email and left me sitting in the emergency room for a further 3 hours because the email when to somewhere else in the hospital. I had to have friends at home ring them 5 further times in the middle of the night before the fax was received. I would not recommend this insurance company and I’m glad it wasn’t a major accident or I would have suffered.
Crystal H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for submitting your review which we forwarded to Berkshire Hathaway. Here is their reply:

    We sincerely apologize for the delay in your request. After reviewing the details of your assistance case, we see several communication interactions with you for a request to have a verification of benefits faxed directly to your medical provider. Our case notes indicate those were faxed within an hour and a half of your original call and request. However, we do agree your request could have been completed in a more timely manner unfortunately due to our misunderstanding by first sending the verification of benefits to the medical provider via email. As a result of your concern, our claims manager is proactively reaching out to discuss the situation with you.

    Thanks!
    Christine

    Christine Sapa
    Account Management and Onboarding | Berkshire Hathaway Travel Protection
    Direct: 844.411.2837
    Email: sales@bhtp.com
    Aug 15,2018
Berkshire Hathaway Travel Protection ExactCare
When I called to inquire about coverage customer service agent was very knowledgeable, pleasant, was U.S. based, easy to understand ( very important issue to us) and answered all of my questions.
Very reasonably priced, excellent value for our needs.
Luckily I did not have to file a claim as we had no travel or medical issues.
Thank you
Charles P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection ExactCare
Competitive pricing and easy to purchase on line. Oddly even though I purchased the plan, all correspondence still goes to the male of the family. Some things never change.
David W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection ExactCare
Berkshire Hathaway was an excellent company from which to obtain travel insurance. Their policy was reasonably priced, and included what I needed to cover my trip. As it turned out, my brother became gravely ill, and We had to cancel our trip. Berkshire Hathaway processed our claim, and full payment, in a timely manner. I would highly recommend!
Charlene H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
Thankfully I didn’t need the insurance but it gave me peace of mind.
Scott K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
Didn't purchase until later and got a good deal on the coverage. Luckily didn't need to use the policy!
Ann E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
My tablet screen cracked while on my trip. And my insurance covered up to a certain amount for baggage and personal effects. So I called them Friday while on my trip. I was emailed within two days just as promised with the claim paperwork. I finished the required paperwork on Tuesday. Then that very afternoon my claim was approved. And the next Monday I got my check! I am very happy with this insurance.
Lorraine V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare
This was a very long and expensive trip - we were thankful to have a company that would cover us for four months. People in other countries don't have the many options that we have.
Since we didn't have a claim, I can't really attest to the value of the insurance.
Stanley H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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