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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
13,519
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
It's hard to rate an insuror when you haven't filed a claim, so I'll based my review on the satisfaction I received from knowing insurance was in place. My husband and I argued over this expense--he thought we didn't need it--but being in our mid-70s, it seemed to me that insurance was a wise decision. A friend's family member (92) very recently broke her hip on a cruise to Mexico, and did not have insurance. She had to be airlifted at a cost of $40,000 to Stanford Medical Center. That caught my attention!
Harriet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully I didn't need to file a claim so I cannot judge about this. All the other processes i.e. enrolling, documentation were great.
Margit v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Wouldn't Travel Without You!
Edwin Arthur H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
The only shortcoming of this plan, like most plans, is it is questionable if it would cover failure of an airline to provide travel due to scheduling failure as has happened 2 or 3 times in the past 2 years, or a failure of air travel infrastructure such as FAA mess up or airport problems.
John S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.
David M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Angie
    Photo
    Hello David. Thank you for sharing your feedback. We are very sorry for not meeting your expectations with the claims process. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.

    Feb 03,2023
The trip included a
cruise
tour
Generali Global Assistance Premium
Often we think that insurance is not necessary. However, on my last foreign trip, a fellow tour trip member (with pre-existing conditions) got sick, was hospitalized, and sadly died. The unthinkable can happen. As my travel group learned about what happened to her, I was thankful to have travel insurance that would supply the support that I or travel companions might need.
Brenda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
purchasing the plan was easy, but I did not have to file a claim so I can't speak to that.
Christine N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Always easy to purchase and very responsive if there is a claim
Bernadette M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
This policy covered most of the items I was interested in but not all. If the motorcycle I requested to rent (in order to fit me and thereby enable me to safely ride it) was not available when I got there this policy would NOT have covered me for the trip and tour expenses. The tours have you sign a waiver and trip insurance doesn't cover you if they can't deliver what they promise. I had to take it on faith that the tour company would in fact provide the model I requested. There should be a way to buy trip insurance to cover this potential type of problem.
Paula M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Glad I used your company . Thought it was expensive but felt it gave me a feeling of peace that I was covered in case there was a problem. Your staff was easy to work with. Will definitely use you again.
Ellen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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