Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Just wish we had a coverage for lost items! I lost a 50th Anniversary Band!
Edward O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]May 22,2023
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
My luggage was delayed for 5 days and my plan paid the $500 owed without any hassles upon receipt of my documentation from the airlines.
Miriam G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Good coverage
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Barbara C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The process of getting the policy was clear and straightforward, which is not always the case with such products. Didn't have to file a claim, though. We'll use this outfit again for our next trip.
James K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Filed a claim in January and realizing their policy for reimbursement is unfair and makes it incredibly difficult to obtain appropriate reimbursement. Do not purchase !!! Choose another .
John L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for sharing your feedback, John. We're sorry we did not meet your expectations as we take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. We cannot stress enough that it is important to review these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. If you have any further questions regarding the coverages under this plan, please reach out to us at the number or email provided above.
Apr 27,2023
The trip included a
tour
Generali Global Assistance
Standard
It gave me peace of mind to have this coverage while i vacationed in Italy.
Kathleen L. would
recommend this plan to a friend or relative.