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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,847
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Having had the good fortune of not filing a claim for my trip, this is a review of the contract document, not its implementation. One reason I chose this plan was because I felt the contract document was well written, well organized, and easier to understand than those of other trip insurance companies.
Paul L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
There actually were some problems on the cruise I went on for which I bought this particular policy. But thankfully, I personally did not have any issues that necessitated a claim of any kind. However, some of my travel mates did have problems, particularly with their return travel home. I highly recommended they get travel insurance in the future, especially for trips that are costing them a lot of money and especially during winter and spring travel when weather issues can cause unexpected delays, cancellations and other emergencies. I would rather have the protection and not have to use it than need it and not have it! I recently did have to file a claim with Generali for travel interruptions caused by the Polar Vortex that stuck in January and received payment of my claim. Generali seems to have the best price structure for the most comprehensive coverage compared to competitors. And I have no complaints so far about their service or support. Will definitely continue to rely on and recommend them!
Deborah J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Having the insurance plan provided us with peace of mind. It would have gotten us home from our trip. I will buy it again.
Joseph P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Thankfully I did not have to use this. But it offered peace of mind in case of issues that came up.
Kim S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
didn't need to file a claim, but peace of mind was worth the price in that we booked trip months in advance and anything can happen. Trip insurance is generally expensive and this policy seemed to be the best price for comprehensive coverage
Sanford G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
I didn't file a claim, but the cost was reasonable for the services provided.
Wendy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I plan to use again for next trip March 2020
Diane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
When I fell off a poorly designed sidewalk in Lahaina, HI, while trying to assess whether or not I was injured enough to require medical attention, the thought crossed my mind "this is what trip insurance is for". IF I had needed medical attention we would have missed the cruise ship back to the mainland, so it would have been a "major glitch" in the program. Luckily, I was able to walk away with a few scrapes, bumps and bruises and recuperate during the 5 days at sea.

I will never again waiver as to whether or not trip insurance is necessary! IT IS.
Carolyn O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very glad to hear that you did not suffer serious injuries in your fall. It is not uncommon for travelers to view the cost of travel insurance as a waste of money, that is until they need it. If you had submitted a claim, Generali would have worked with you to make the claim process as quick and easy as possible.
    Apr 16,2019
The trip included a
tour
Generali Global Assistance Standard
No problems, so did not have to use.
Jennings C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We did get ill on the trip and had to see a doctor with prescriptions. The tour company picked up the cost so no claim was made. The insurance is very pricey but we do not feel we should travel without it.
Nancy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for providing your feedback. We are glad to hear that you were able to continue and enjoy your trip after a doctor's visit.

    Please note that there are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the age of the travelers.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 16,2019
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