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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,302
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
We were very happy with the policy and Generali was easy to work with when we had to contact them about a possible cancellation. Generali informed us there is a section on the claim form the physician needs to complete if the trip is cancelled. Thus, I recommend you obtain the claim form (digital copy would be fine) when you buy the insurance policy so if you visit a physician who determines you have to cancel your trip, the physician can complete the section at that time ... who wants to come back to get the form completed at a later date. Generali emailed the form to me while I was on the phone with them so we had it when we visited the physician ... fortunately we were given the green light to travel!
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Stunned at the increase in price along with aging. Most seniors are on a fixed income and the extra cost put a bit of a crimp on my trip spending. I have never made a claim on travel insurance (thankfully). However, it is good to know IF something should happen I will be covered.
Carell J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I had to cancel my trip because my mom (who was not going on the trip) had a stroke before the trip commenced and required my care extending into the time of the trip and beyond. It was a very expensive trip so I was very relieved when Generali approved my trip cancellation claim. This has been a very stressful time and it certainly helped to have this claim to through. My only criticism is that I found their online claims processing tool very difficult to use and ended up filing a paper claim instead. Overall, a very good result though and I'd recommend this company.
Georgina G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Very user friendly web site and very easy to select options for amount of insurance desired. A reassuring feeling knowing that my spouse would be provided for in the event the insurance had to be used.
Ronald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully I did not need this insurance. It’s a good feeling to know your covered if needed
Alice P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
My friend and I had to cancel our Peru tours due to flight delays as a result of adverse weather. Got full refund for the tour paid in an expedient manner. It was much appreciated!
UPDATE: My review above was for CSA. Looks like the company's name has changed to Generali Global Assistance. I'm not sure if it's the same company!?
MINDY S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on your policy. CSA is now Generali Global Assistance. Please contact us at 800-487-4722 if you have any questions.
    Jan 20,2020
Generali Global Assistance Standard
Thankfully I did not need to use this plan but felt much better having it just in case. It was easy to sign up and it covered the main aspects I felt need coverage.
Tracy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Glad I didnt have to use the insurance. I went with my sister who lives in another state. It would have been more affordable to have both of us on the same plan. Please consider linking travel partners in the future.
Peggy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
The plan was cost efficient and covered what I wanted covered. My claim was settled fairly; in fact they reimbursed me for more than the amount I claimed, as they discovered I was due a bit more. The only part of the coverage that was not satisfactory was the Teladoc service. We did try to access it while traveling internationally, but it was cumbersome, confusing and did not ultimately provide us with the medical advice needed.
Jeffrey K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Insurance has always been peace of mind for me ...just in case something goes wrong. I have never had to use it thankfully.
Ruth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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