Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,296
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Obtaining the coverage was very efficient. Procedure was fast and the print out consisted of several pages, not 20 pages.
Patricia B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Although we didn’t need to use the insurance, it provided piece of mind. My husband had some health issues about 6 weeks before departure & we thought we might have to cancel the trip. Luckily though he was given the go ahead to go, & we thoroughly enjoyed our cruise.
Beatrice K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thankfully we didn't need to use it, but it was good to know it was there for a very reasonable price.
Chad M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I did not need to put in a claim, so I can't address that aspect of the plan at all. I chose it because it had the best coverage for the price on the features that were most important to me (medical coverage, and emergency evacuation coverage).
Jeanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Forms were a bit complicated and "Patiient Authorization" form intrusive. However, I called and told the rep that my travel companion refused to fill it out. The rep told me to go ahead and file the claim without it. I received full reimbursement for my losses, so I am not complaining. Called customer service a couple of other times, and the reps were all very helpful, friendly and knowledgable. Very good service. As far as price of coverage goes, this is the first time I bought a policy with preexisting condition waiver. So I really have no authority to judge. Travelling to Russia and at my age of 73, I didn't see any more than 2 companies with Insure My Trip offering such coverage. Might have been the only one. If there were 2, this was the cheaper one.
Marjorie Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Did not have to use it. Provided piece of mind for a many faceted trip..
Gerry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Bought the plan for wife and self months ahead of trip.
Our plane connect in Pittsburgh was delayed in disembarking at the gate because the gates were all full due to inclement weather. My claim clearly explained this but Generali denied it because they called it a "gate delay" and not a weather delay. We were clearly delayed and told by the airline the delay was due to inclement weather.

This was an egregious denial to call a major rainstorm delay a gate delay!!!

The claim was finally paid but only after a denial or two and a several more back and forth emails with InsureMyTrip.
Tracey R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Premium
Not expensive and gave us peace of mind while traveling in Spain.
Lucinda N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Didn't need to use but nice to know it was there if needed. They had a car rental coverage which was also nice and provided peace of mind as you never know what may happen when abroad.
Richard T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Gave me peace of Mind.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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