Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,881
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
Compared to other plans, this gave me exactly what I was looking for and at a reasonable price. Thank goodness we didn't have to file any claims and our trip was perfect. Communication was great and application easy.
Jeffrey H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
once again, did not need to use = a very good thing!!! :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Like all insurance policies, this was protection should the unexpected befall us. Thus, it is difficult to fully assess my "satisfaction with the plan" since, fortunately, I did not have to file a claim. But, more important, it provided me with the peace of mind that I needed while traveling in a foreign country.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Your customer care was very efficient. I had to cancel my trip and they took care of it and re booked
my replacement trip at a later day...Thanks
David N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, we did not have to use plan so I can't really testify how good it was. Hopefully, if we did have to use plan it would have provided all the protection it said it would.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
We had bought ferry tkt to travel between islands in Greece. The day of travel the ferries went on strike. Generali reimbursed us for the expensive airfare we had to buy to get off the island.
The reimbursed us for taxi fares even though we had no receipts from the drivers.
Paid for a meal for which we had a receipt. Not knowing if we were going to reimbursed for our loss we stayed at an inexpensive hotel overnight which they reimbursed as well. They do not give daily allowance or for bags delayed unless you go buy clothes as our bags did not come with our flight.
I still rate them highly for their quick response to claim submitted received payment in 2 weeks.
Ravindra T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I had to replace my wife with my son prior to the trip. While it was somewhat tedious, I was able to remove my wife from our policy and take out a new policy for my son. The net cost was lower due to the reduction in age. The rep at the company was very helpful.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Recommend that you read the fine print on each policy, especially if you're comparing plans. There's is a different interpretation of conditions that will be classified for the policy to pay out for specific coverage. For example "trip disruption" vs "trip delay" is interpreted differently by each insurer, as a result, you may get a payout for the trip delay instead of trip disruption (big difference in the amount paid) and it's totally different between each company what is actually covered by the policy, or you may not get payout at all depending on the circumstance that caused "condition" to occur.
Jaro N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers find your review and our reply educational.

    Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. In addition, all plans have their "exclusions and limitations" which may effect your coverage. Since policy terms and conditions vary from plan to plan and are also state-specific, this does create discrepancies in coverage between plans.

    We recommend that you review the policy terms and conditions prior to purchase by clicking on "View Certificate", this can be a long and frustrating process given the number of offered plans, so we encourage you to call us at 800-487-4722 for assistance. Also, if the policy does not fit your needs, it can be cancelled within the review period for a refund of premium.
    Jun 28,2018
The trip included a
cruise
Generali Global Assistance Standard
We didn't need to use the plan we purchased (thank goodness). But, I was pleased with the purchase process and thought that the coverage was good, should we had to use it.
Heather N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Because I did NOT have to use the plan, I have no basis on which to evaluate it but I was glad to have it.
George B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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