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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
11,724
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I had to use the insurance last year. Thank goodness I did not have to use it this year!
Mary Lynn P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I did not have to use the policy, but I was satisfied with the items that were covered should it be needed. The cost was a good value for what was included.
Louis T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
We did not need to file a claim but it was comforting to know that the travel insurance was there.
Edwin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I have experienced baggage delay before on my international flights and it is nothing but a pain in the neck to get delayed, miss your travel plans because you have to wait for the luggage to arrive the next day and then you have to stick around to receive it for a window of 4 or 5 hours. I chose the insurance specifically for this reason and selected the best coverage for that option because I felt that I would at least be compensated for the baggage fees and missing a day of vacation. Sure enough, I needed to file a claim for that very reason. It was the easiest transaction, wrote an email, received an almost instant response, filled out the form and attached photos of all the documentation and boarding passes, and received my check in the mail a week later. Could not have gone smoother and somewhat made up for the hassle at the airport at midnight... very professional, quick, and uncomplicated company to deal with! Will use again on my next trip for sure!
Marion W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for this 5 star review for your Generali Standard plan. Your comments reinforce one fact that cannot be stressed enough which is to save receipts and proof of expenses so that you can be accurately reimbursed whether it be costs due to a delay of baggage for the cost of reasonable additional clothing and personal articles, travel delay expenses for hotel or meal, or medical records for emergency treatment received. This is especially important as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.
    Jul 02,2019
The trip included a
tour
Generali Global Assistance Standard
Since I (thankfully) didn't need to use the travel insurance it is very difficult to rate it.
Julie H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Fortunately, I had no major problems on the trip. Inadvertently, I lost a cane with folding seat and a donut cushion the first day away. On return home, eight days later, I wrote Generali that I had registered the cane loss with the airport police. When I left Dublin, I checked with them again, nothing turned in.
I gave Generali the prices from Amazon and they sent me a check. If they handle missed flights and illness that way, they are excellent.
Judith A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Premium
Was happy with coverage but didn't have to file a claim so I can't give a review on the claims process.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Sadly, I had to cancel my trip due to an illness. When I contacted Generali, the representative explained the process which was just how things proceeded. They sent a check for a full refund in a very timely manner.
Sandra T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Even at age 90, we managed to successfully complete our trip without needing your services: you made money!
Helmut M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Good coverage.......no claim.
William A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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