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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
12,459
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Since I didn't use the plan there would, in my mind, be no reason to recommend it.
Joseph K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately, our trip went as planned and without incident. The insurance was for peace of mind and for that, it served its purpose.
Nannette W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I didn't need to use my insurance during this trip, but I was glad I had it, "just in case".....
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
What I paid and what was covered was awesome; based on that I highly recommend them. However, I never had to use the plan but in the event I should have had to use it I would hope they would have been as quick to help resolve an issue as it was easy for me to get coverage.
Rhonda B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Had no need to use plan while in Japan. Still good to have plan if needed
Brendan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
My flight was delayed by 6 hours, this plan provides some coverage only after 8 hours delays. Please check the details when buying.
Lev T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your feedback which we forwarded to Generali Global Assistance. Here is their reply:

    "Thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim."
    Nov 25,2019
Generali Global Assistance Preferred
I did not need to use the plan, but I felt at ease having it. Will always get it when I leave the country for peace of mine. A friend of mine who I travel w/never gets overseas medical insurance and she broke her back overseas. If the break had been an unstable one, she would have lost everything.
Donna F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I had one question about using the medical facility on the ship and the customer service person I spoke with was useless and could not answer my question. Seemed like a good plan but customer service is worthless.
JEROME B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback, we have received the following response from your travel insurance provider, Generali Global Assistance:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or csa@csatravelprotection.com with any additional questions, and we hope you consider us for your next trip."
    Nov 18,2019
Generali Global Assistance Standard
Thank God no need to use it, but had peace of mind just in case the occasion presented itself.
Silvia H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It had everything I wanted. I'm glad I didn't have to use it, but glad I had it.
Lisa W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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