Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,042
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
I did not need to use any part of my Generali Global Assistance travel insurance policy. It was a background comfort to know I had this insurance policy and for my group trips abroad. I always buy travel insurance as soon as I have paid the initial tour deposit. One never knows what might happen in the intervening 12-18 months, so best to have brought a comprehensive policy.
Cherrill S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not have to use this coverage so can not comment on how good or bad it was. I guess this is a good thing.
I wish there was some type of coverage for people who travel several times a year that is more reasonable. A yearly policy? If there is such coverage please let me know.
Thank you
Darlene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. InsureMyTrip does not offer annual Comprehensive plans which would include Trip Cancellation and Trip Interruption. We only offer the single trip Comprehensive plans such as the Generali Global Assistance Preferred plan. However, we do offer multi-trip Travel Medical and Emergency Medical Evacuation plans that are annual policies providing international coverage for multiple trips during that year.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Jul 23,2019
Generali Global Assistance Preferred
The best money spent on something we never needed to use. The comparison chart was very helpful.
Brenda N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The folks at "Insure My Trip" were to stars and helped me find the best insurance for me and my grandson. I appreciated their diligence in cost and coverage.
Charyl S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 5 star review for your Generali Global Assistance plan and InsureMyTrip. Customer care representatives at InsureMyTrip, in association with your insurance providers, are always pleased to assist our customers to narrow down the choices.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Jul 22,2019
The trip included a
cruise
Generali Global Assistance Preferred
We did not need to use this insurance but the plan was reasonable in comparison to others and application was easy
Wendy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Didn't have to use the insurance, but it was piece of mind before and during our travels.
Steven R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I was very happy with the purchase of this plan. It did not give me anything I didn't need and was a very reasonably priced policy. This is the second policy I've purchased from Generali Global Assistance and I will continue to seek them out for my future travel insurance needs.
Susan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Plan met our needs to provide peace of mind that should we have a problem during the trip that we would be well taken care of by Generali Global Assitance.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
When my husband's wallet was stolen in Paris I called the insurance company number to see if they could offer any help and was to receive a claim report via email which was never received. There wasn't much help they could actually provide other than offering to loan some cash, which we didn't need.
Janet C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for your review. Since receiving your comments, Generali Global Assistance has been searching through their call log to provide you with additional information. We now have their reply:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Unfortunately, we were unable to locate your calls based on the information provided and apologize for your not receiving the claim form or the information on how to file a claim.

    However, you may still file online at: https://travelinsurance-us.eclaims.csaclaims.com/ or obtain the claim forms at: https://www.generalitravelinsurance.com/start-a-claim/pdf-claim-forms.html.

    Please contact (800) 348-9505 or csa@csatravelprotection.com if you have further questions and a dedicated team member can assist you."
    Jul 25,2019
Generali Global Assistance Preferred
I didn't need to use the insurance but am glad I had it. I would recommend this company.
Dorothy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.64)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.46)