Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,481
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I bought this insurance in case I was not allowed into Canada, when I talked to the sales person they, told me that if I wanted to cancel for any reason I had to cancel two days before departure... that, in no way would help me if I was not allowed into Canada....... so it really isn't a cancel for any reason policy.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review.

    This Generali Standard plan does not include Cancel for Any Reason. Although there were many plans that offered that option, you were not eligible since you purchased the policy more than 21 days after your initial trip payment.

    Cancel for Any Reason truly allows you to cancel your trip for any reason that is not covered by the policy. However, there are 3 conditions that must be met to purchase a Cancel For Any Reason Rider:

    Purchase the policy within 14-21 days of your Initial Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; and Cancel your trip more than 48 hours or 2 days prior to departure date.
    Sep 11,2018
The trip included a
cruise
Generali Global Assistance Standard
As I did not make a claim, it is hard to be sure coverage was as stated.
Kevin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We purchased this plan for a trip we were planning to go on in Germany. The trip involved a river cruise on the Rhine River. Five days before we were to leave, we were notified by our travel agent that Emerald Waterways had notified him that the trip was cancelled due to low water levels in the river. We received a full refund from Emerald Waterways for the trip, a refund from British Airways and Emerald Waterways is covering the penalty for cancelling the flight. The only money we are out is what we paid to you to cover a trip that never happened. We contacted you and were told that we could use the insurance for an alternative trip in 500 days. Our trip in 2019 is already covered and we cannot travel during the time period that we would still have your insurance. It is ironic that the one thing we bought to cover us if we had to cancel our trip or had a snag in our trip is the one thing that is costing us money when the trip was cancelled by the cruise line.
Christine O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I had no need to file a claim. For that reason I did not rate at the highest level. I did appreciate customer care representative's assistance in deciding on the coverage I needed and the final purchase.
Jo Anne L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The piece of mind we received by being insured was well worth the price.
Fleming T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not have to use plan thank goodness. Provided comfort knowing we did have some coverage in case of accident or sickness.
Sharon G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I am happy to report that we didn't need to file a claim for this coverage. Insurance provides peace of mind and a safety net in the event that something unforeseen happen to prevent you from traveling. Insure My Trip offers good coverage at a reasonable price. We would use the company in the future.
Denise J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Did not need the insurance as the trip went flawlessly, but it was comforting knowing we had the insurance just in case of issues.
Fred S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Simple to set up. Glad it was not needed!
GARY P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
I had never gotten trip insurance before. But our trip to Spain required so many purchases of tickets and hotels ahead of time that I was worried about the thought of something happening. Researching and purchasing of this insurance was so easy. And cost was very reasonable. Glad we did it. Great piece of mind. Would do it again on a big trip.
Kathleen T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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