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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,230
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
I was thrilled with the response I received and the instructions I received from your personnel. claim was processed promptly. thank You.
Carol K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I did have peace of mind about medical issues on the trip. My elderly mother, who did not have the same coverage got sick but recovered, was wishing she had the same coverage I had. Luckily my health was fine during the whole trip.
Nicholas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, for as many times as we have insured our trips, we have not had to file a claim, thank goodness.
Am I satisfied with this plan? Yes, for items covered but I do not know how simple filing a claim would be.
MARY C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It proved to be an adequate plan for my needs traveling to Ghana. A representative answered all my questions and assisted me with completing the application. I felt comfortable with the coverage for traveling internationally.
Ameenah L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Had excellent customer service and guidance selecting a policy on the front end. There are a zillion companies and options, so needed insight into which was right for us. The lady was very nice and informative. Would recommend taking advantage of that. Thank goodness we didn’t have to file a claim this time, but did follow others’ advice to hang onto all documentation that proved we traveled, like boarding passes, baggage claim tags, doctor/hospital documents and all other receipts, etc. Having had to make claims in the past, this stuff made ALL the difference in how smooth and easy it was to be reimbursed.
Andrea T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
At my age (84) it seemed prudent to purchase trip insurance. Fortunately I did not need to make a claim. However, it did seem rather pricey to me.
Joyce P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Generali Global Assistance would like to thank you for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at 800-874-2442 or customerservice@generalitravelinsurance.com for any help you need.
    Aug 22,2019
The trip included a
cruise
tour
Generali Global Assistance Standard
If you're going to travel with multiple destinations, you'd better consider travel insurance. We didn't need it but came close. You could get denied access to certain countries if you have a cough or something they consider contagious.
Fred P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not require any issues to be resolved. Everything was fine.
Jay G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I didn't need the coverage but it gave me peace of mind.
Jennifer G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Very satisfied with this trip insurance--the cost, the service reps. Will definitely use this insurance again.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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