Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,488
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
When I compared the coverage to other plans, General Global Assist seemed like the best value for the money spent. Hard to judge how they would have handled claims, since Thank G-d we didn't have any issues.
Joseph B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Never needed it, but travel in Egypt had lots of potential for a claim and we are glad we purchased coverage.
Lynn T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Bought plan for peace of mind while on a 14-day cruise.
Richard O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
We didn’t use it, but the price was right for the coverage we needed.
Anne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
the company was very easy to work with. Fortunately everything went as planned and we did not need to use the insurance but did not have to worry in case something went wrong.

I would use them again.
Carol A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
There was more cost effective plans out there
Ruth V. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
While I always get cruise insurance, thank goodness, I did not have to use it. You just never know when something is going to happen. I will be calling to get coverage again on my upcoming cruise soon. Thank you for giving me peace of mind.
Susan Averill T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The Chat people were especially helpful when I was trying to understand the coverage details.
Robin M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Easy to use website. Luckily,we did not have any travel issues.
Ronald I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
We happened to be in Madagascar when there was civil unrest with demonstrations in the streets of Tana that resulted in at least one death. There were also organized and spontaneous strikes by various groups of workers.
We were on an organized trip with an itinerary. Minutes before one flight, it and 2 others due to leave Tana at the same time were cancelled. We saw the crews of the 3 planes walking together to the terminal, talking to each other. It seemed clear to us that they had decided to strike. The result was that we could not reach our destination that night and no flight was scheduled for the next day. We had to return to our hotel and charter a plane the next day to resume our itinerary at our cost (approximately $1000).
We put in a claim to Generali Global Assistance with newspaper evidence of the unrest in the country at the time we were there. They rejected our claim because the trip interruption was not caused by an organized strike. They also cited an exclusion to Trip Interruption: civil disorder.
We were the victims of an arbitrary flight cancellation by Air Madagascar which gave the reason for the cancellation as "shortage of personnel". This cancellation, which was beyond our control, was why we took out a policy that included Trip Interruption.
Patrick T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the events that occurred and interrupted your trip. The representatives at Generali Global Assistance informed us that the claims were adjudicated in accordance with the terms and conditions of the policy. We hope that fellow customers find your review and our reply educational.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. Civil unrest is a typical exclusion on any Comprehensive plan. In fact, that event would not covered under normal Trip Interruption with any company that we represent. Some of the plans that we offer include "Interruption for Any Reason" for 75% reimbursement as long as you have been on your trip for at least 48-72 hours. For more information about these plans, please call us at InsureMyTrip.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. We can be reached at 800-487-4722 if you have any questions or concerns.


    Nov 21,2018
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