Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,716
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I purchased this insurance as my husband had been suffering with cancer for many months and I knew there was a possibility he would be too ill to fly and the trip would need to be cancelled. When I called to say I was cancelling I was told I could not because it was the result of a preexisting condition. My husband actually passed away on 1/31 so he definitely couldn't have made the trip. Obviously, I am very angry.
Ronald H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are very sorry for your loss. Without filing a claim, no determination can be made in terms of offering you compensation. Below is the information to contact Generali Global Assistance Claims:

    (800) 541-3522
    claims@generalitravelinsurance.com

    As you had mentioned, the Generali Global Assistance Standard does have a Pre-Existing Condition exclusion. The definition per the certificate is as follows:

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Feb 11,2019
The trip included a
cruise
Generali Global Assistance Preferred
I buy for peace of mind - I did not need to use it So I am happy
Leland D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I use Generali Global insurance 8 - 10 times a year, most trips are 2 to 3 weeks long.
I will continue to use Generali Global for my travel insurance.
Arch H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Claim was processed promptly and smoothly as with all my previous experience with CSA. Great company!
Anna S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Although we didn't file a claim, we made a couple changes prior to leaving on our 20 day trip to Ecuador and the Galapagos. The changes were handled easily, promptly, and documented shortly after. We would use Generali again when the need for TI arises.
Boniface D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Since we did not use it. We were happy with it!
Vincent C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
It felt good to have a plan. Fortunately I had no need to use it. I will always use this plan in the future when I travel.
Barbara E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for taking time to reply. Unfortunately, your Generali Global Assistance Standard plan did not include coverage for Trip Cancellation or Trip Interruption due to the bankruptcy of your travel provider.

    "Financial Default: Not Applicable"

    Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.
    Feb 05,2019
The trip included a
cruise
tour
Generali Global Assistance Preferred
Just felt plan too expensive.
Don T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I didn't have to use the plan so I can't comment on claims but I felt the policy would have well covered my needs if necessary.
Meagan T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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