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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
11,530
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
We have used Generali (under both the CSA; Generali names) policies for years without ever filing a claim and were satisfied. Now that we have gone through the difficult claims process, which took hours and involved some contradictory information from their online help, we'll switch to a company with a clearer description of the coverage offered. Other providers state very clearly what the medical and dental coverage includes, and we will choose between one of them for our upcoming trip. Since our credit card covers all the trip delay, lost and delayed luggage, etc, medical coverage is the important part of a trip that needs coverage from a travel insurance policy.
John H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Although we can understand your wish to just wait until you return home to go for dental treatment, unfortunately no travel insurance provider including Generali would reimburse for dental treatment received once you are home.

    We did contact Generali to explain the confusion in your policy wording.
    Here is their response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/
    Insurance Policy that’s provided at the time of purchase, and contacting
    (800) 348-9505 or csa@csatravelprotection.com with additional questions."
    Jul 09,2019
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, we did not have to use this insurance, but it did provide a sense of security against unexpected problems or expenses.
Angelo D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We took out this insurance due to a family member with Stage 4 Merkle Cell Carcinoma, not knowing how long she would last, or if we could take a long-planned week's vacation in Italy. We'd never taken trip insurance before, and decided the $175 cost was a worthwhile investment. After my sister took a turn for the worst, we decided we would have to re-book our flight with SwissAir to a time later this year after the uncertainty of my sister's condition would not be an issue. But after reading about 30 pages of the 'fine print', we realized that this cancer was a pre-existing condition and we would not be covered for her illness. Very, very disappointed in having wasted $175 on a policy that has many exclusions.
Peter W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. InsureMyTrip contacted Generali Global Assistance claims department and were advised that you never filed a claim. In addition, the Generali claims department replied as follows:
    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or (emailing) csa@csatravelprotection.com with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have additional questions please contact us at the number or email provided above."
    Jul 02,2019
The trip included a
cruise
Generali Global Assistance Premium
WE never take a vacation without you..........
Tom T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for loyalty. Your policy history lists at least seven Generali Global Assistance policies purchased from InsureMyTrip since 2010.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    Jun 18,2019
Generali Global Assistance Standard
Fortunately we did not have to use the plan coverage, which is the only reason I cannot confirm if it "covered everything" and why I rated it a 4 star. However the woman who helped me with the program when I first signed on for the 3 passengers involved was amazing, patient, clear in explanation and very thorough both on the phone and in email follow up. I am sorry I cannot recall her name but I give her 10 stars for customer service and I would certainly use this plan again on future trips.
Thank you,
Debra O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not use it so I cannot say if the company would have satisfied any claim I might have.
CAROL F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
We did not have to use any part of the travel insurance. Good to know that if we needed it, it was there for us.
Rita G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I was very satisfied with the Standard plan and for a trip costing In the thousands found the price to be very competitive. I am so glad I did not have to use the plan for any components of our SE Asia trip.
I will share that we had to use an earlier Generali Global Asistance Standard plan when our trip was cancelled to the Turks & Caicos due to adverse weather conditions. The Plan reimbursed us our entire lodging expense which was non-refundable. I plan to keep using Generali when I have incurred major expenses that need to be insured. Thank you
George F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
With so much going on we were afraid to not have trip insurance. It calmed our fears and made our trip so much more enjoyable
Alton M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Representatives from insuremytrip took time to carefully review my circumstances before recommending the policy I selected.
Kathleen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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