Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,144
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Because I didn't have to use the insurance, of course I was satisfied!
Carol W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Good plan, covered everything, fortunatly, I did not have to user it.
RAYMOND L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately we had no reason to file a claim.
DeeDee T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
Even though we had no medical emergencies , it was comforting to know we were safe if we were to have a medical event, thank you for you comprehensive coverage.
Randall Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Complete & utter BS..claim anything within 180 days prior to trip that prevents you from going is non-refundable!!!!!
michelle h. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. This plan does not include a pre-existing conditions waiver and has a 180 day look-back period. A PRE-EXISTING CONDITION means "a Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Aug 23,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
Unfortunately, my wife's father passed away two days before we were scheduled to leave on our Norway vacation. Fortunately we insured our trip with Generali Global Assistance and once we gathered and submitted the necessary paper work, we were reimbursed for our monetary loss within a month. Thank you Generali for your prompt attention.
Charles C. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I didn't need to use the plan's benefits so I don't know how efficient the claims process would be.
Sara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Happy that I had the plan and even happier that I did not need it, meaning I did not need to file a claim!
PATRICIA L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Since the travel arrangements went very smoothly with no incident, the insurance plan purchased "worked". Did not have to utilize it.
cynthia p. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Nice to have a security blanket and not have to use it.
Donald V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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