Call us

Travel Insurance Reviews Generali Global Assistance Premium

The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.

Customers rated the Generali Global Assistance Premium plan
4.55 out of 5
1,893
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
Generali Global Assistance Premium
Well, the plan should cover the rent car but Herz refused to accept this insurance... When I bought a plan I answer your questions - the destination. But in Herz they told me that they do not accept that insurance...
I am wondering if other items were covered. Good I did not need to use it...
Alexander B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    Thank you for sharing your feedback. The plan you purchased includes Rental Car Damage coverage designed to provide primary coverage in the event your rental car is damaged during your trip due to collision or other causes listed in the Description of Coverage/Policy provided at purchase. We recommend customers contact their rental car company prior to departure to ensure our plan meets any specific requirements they may have. Our customer service representatives can email or fax coverage details to your rental car company, if requested. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Jan 10,2017
The trip included a
tour
Generali Global Assistance Premium
I have purchased the CSA plan a total of 3 times for various trips. We have not had to file a claim yet but I felt very secure knowing we had the travel insurance
Melanie R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
great insurance ++ i recommend CSA to every traveler
Nissim A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
No need to file a claim, though the luggage was arriving late by 5 hours.
Karl A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
The plan provides peace of mine and was easy to purchase and price competitive.
Lawrence W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
My wife required hospitalization and medical repatriation from the Caribbean. The service provided to arrange transportation home was first rate and they were in contact with us daily until we arrived home.
A significant part of the cost incurred is on a reimbursement basis (the hospital required upfront payment for all medical expenses) and I've just begun the process to be reimbursed for that, so I can't yet comment on the speed and completeness of the reimbursement.
- - - - - - - - - - - - - - - - - - - - -
After many months we finally have received all payments due from CSA. The problem didn't lie with CSA but with my wife's primary health insurer. The travel insurance is secondary so we had to submit claims through her health insurance and receive EOBs showing what the primary insurance paid before CSA would reimburse for the rest of the expenses. The primary insurer asked for additional documentation about a month after receiving the claim and then apparently misplaced my response for several months until I called to ask what was going on. The person I spoke to found the paperwork quickly and did whatever was needed to process the claim. When I finally had all the payment from the primary insurer I submitted the EOBs to CSA and they quickly and completely paid what my wife's medical insurance didn't cover.

There was one element of the claims experience where I wasn't completely satisfied with CSA's resolution of the claim. We were on a cruise when my wife got sick and we had to leave the ship at that time. The stated Trip Interruption coverage said they would reimburse either to get me home or to rejoin the originally scheduled trip (my wife's medical evacuation was paid up front by CSA). Since most of our luggage was still on the ship and our car was at the port in New York City, I met the ship when it arrived in New York to retrieve the luggage and car. CSA wouldn't reimburse my train ticket to New York since I had gone home (with my wife) to Pennsylvania before heading to New York. They claimed my trip ended at that point even though I had to meet the ship in New York (had to continue my trip from that point) in order to retrieve my luggage and car. In the grand scheme the amount involved wasn't large ($130 or so) so after the claims agent's supervisor reiterated their rejection of that part of the claim I didn't pursue the matter further.

But overall I was satisfied with the resolution of the other elements of the claim and the speed with which it was completed. I've purchased the same policy for our upcoming trip this holiday season.
Peter H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Did not need to make a claim so have little to comment on.
Margaret E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Your travel protection gives my wife peace of mind and makes me also feel more comfortable should something go wrong - we have used you many many times and to date you have made many $$$ off us and we have been lucky.
james f. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I didn't need to file a claim. Had to have for the tour I was on. However, the coverage and price seemed reasonable.
Paula P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Fortunately we did not need to file a claim, so do not know how well we would have been protected.
Jourik P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. GeoBlue
    (4.65)
  2. Berkshire Hathaway Travel Protection
    (4.58)
  3. Travelex
    (4.56)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.45)