The Global Alert Preferred plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip due an unforeseen covered event.
My wife had health issues and so had to cancel her part of the trip, though I continued. I filed a claim for $1400 with all required information at the end of May. Upon returning home, after nearly 2 months of inaction and only cryptic notes given in the online claim status report, I called customer service at TravelClaimsOnline.
The representative could not explain the delay, especially during 3 weeks of June when no status entries were made. She also pointed out that for some unknown reason, the claim number was changed without informing me, so I could not know any of the latest status updates anyway.
It is now the end of July and the claim status report of the new number on the day after I called said, "final payment printed". The check finally arrived two months after filing the claim and much confusion.
I made a claim to another travel insurance company for a separate trip that I had to cancel due to my wife's health issue. It was also obtained through InsureMyTrip. The claim was processed in 2 weeks. I will use this company again!
John O. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
The security I had knowing that there was access to coverage was significant in adding to the very positive experience I had in Europe. What a great experience it was. Thank you for providing the time and information that was so beneficial to me in this process.
Mark S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Traveling with peace of mind is priceless. I am blessed that I did not need the benefits of my plan but even more relieved that they were there. Thank you.
Mary Catherine L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I am still going thru the process at the moment, but so far things have been smooth and the communication is hands down number one. I appreciate the time and the care that the agents have taken to support my claim and my overall desire for resolution.
Thank You
Jasmin B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.