The TravelGap Excursion is a single trip medical plan, covering trips up to 180 days in length. You must be enrolled in a primary medical plan to be eligible for coverage.
Thank you for providing your comment which we would like to clarify for you.
On the date that you purchased the policy, HTH Worldwide sent you an email saying:
"Thank you for choosing the TravelGap Excursion insurance plan. If you have not already done so, you can print your ID card, which includes our emergency assistance phone numbers, your certificate of insurance, your proof of medical coverage for a consulate and other important welcome materials immediately when you register at Member Services or visit www.hthtravelinsurance.com."
Apparently you did not read this email in full so that you did not follow through to print your documents and ID card. In the future, if you do not receive information in a timely manner, please give us a call so we can advise you before you leave on your trip.
My travel dates changed due to inclement weather and I received an immediate credit because I was within the 10-day review period and the policy covered fewer days. I wasn't expecting this but the customer service representative told me about the credit I was due and exactly how to obtain it. Great service!
Robert M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I had no difficulty selecting the coverage options I desired. I thought the price and coverage limits were reasonable. Fortunately, I did not have to make any claims. Having the insurance though, provided me with peace of mind.
Christopher T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Since we had no health issues on the trip, it met all of our needs - which were none outside of some trepidation about what we might need. I suggest that HTH Worldwide send a person periodically - once a year? - to each of the destinations for which coverage was requested in the prior year to have actual information on the level of difficulty of actually needing medical assistance and using the HTH services.
Thomas H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The coverage was just what I needed to fill the gap between my current health insurance, that had gaps in it when I traveled overseas and this coverage filled in the gaps at a reasonable price. Luckily I did not need to use the it. I would purchase again
Eric C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
On the date that you purchased the policy, HTH Worldwide sent you an email saying:
"Thank you for choosing the TravelGap Excursion insurance plan. If you have not already done so, you can print your ID card, which includes our emergency assistance phone numbers, your certificate of insurance, your proof of medical coverage for a consulate and other important welcome materials immediately when you register at Member Services or visit www.hthtravelinsurance.com."
Apparently you did not read this email in full so that you did not follow through to print your documents and ID card. In the future, if you do not receive information in a timely manner, please give us a call so we can advise you before you leave on your trip.