Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Compare IMG travel insurance plans.

Customers rated International Medical Group
4.57 out of 5
1,680
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
International Medical Group iTravelInsured LX
expensive for the coverage I needed
Sarah W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Generally, Comprehensive plan premiums are based on the age of the traveler, trip cost and length of trip. Of course, you also selected the iTravelInsured LX plan which included Pre-existing Medical Condition Coverage, Cancel for Work Reasons, Cancel for Any Reason, Interrupt for Any Reason, Primary Medical 500,000 USD limit and Emergency Medical Evacuation 1,000,000 USD limit.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 12,2019
International Medical Group iTravelInsured SE
I felt at peace and would buy again. Thanks
Daniel M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
On the plus side, they did pay my entire claim, and everyone I talked to was polite. On the negative side, they spent a lot of my time making me jump through hoops to get there, as if you are inherently trying to cheat them. In this case, a $300 hotel room I didn't get to in Alaska after cancelling the cruise to Alaska (for medical reasons). The hotel bill was the subject of several phone calls and emails and documentation requests. Funny, they were fine with paying for the cruise, the expensive part. If they had been gracious about the fraction of the total cost (the hotel), I could have given them a stellar review. I've bought a dozen policies in the past; this is my first claim; if not for the hassle, I'd probably buy from them again and they probably would've made back their $300 on my next buy! (Not to mention the labor costs they are paying for ... people to nitpick over every dime.) In fairness, I must say that this is my first claim; maybe all the companies are like this. One word of advice: one must prove one purchased something: if you are traveling with other people, don't split any prepaid costs, because it is then hard to prove who paid for what when you try to claim it. Pay your own way (with receipts) for all of it. And get cancellation receipts too.
James E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Fortunately never got to use the plans so I don’t know how it works
Frimma G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I found the process of investigating, selecting and understanding travel insurance very difficult. I am not certain I was adequately covered, and had I needed to file a claim, I felt like I might need an attorney to get the paper work correct.

Needs to be more user friendly and in plain english.
Henry C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. As you indicated, there is no doubt that it can be a difficult and confusing process when trying to select the best policy for your trip.

    The International Medical Group iTravelInsured SE plan, as do all of our policies, include the full insurance certificate which explains all of the terms, conditions, and exclusions for that specific policy. In addition, any of the items that appear in blue print within your quote provides a hyperlink to more detailed information. Your International Medical plan also offers you a 10 day refund period:

    "TEN-DAY LOOK: If You are not satisfied for any reason, You may cancel insurance under this Policy by giving the Company or the agent written notice within the first to occur of the following: (a) ten (10) days from the Effective Date of Your Insurance; or (b) Your Scheduled Departure Date. If You do this, the Company will refund Your premium paid provided no Insured has filed a claim under this Policy."

    We also understand that this information may be confusing, so we also invite you to take advantage of our online chat representative who is available to stay with you through the entire quote and purchase policy and answer your questions. Our licensed insurance experts are always happy to explain any part of the insurance policy. We are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.
    Feb 06,2019
The trip included a
cruise
International Medical Group iTravelInsured SE
The plan covered our needs at a fair price. Because of my job I need cancellation for any reason coverage, and for us the most likely need beyond that is medical evacuation and medical coverage. This plan included cancellation for any reason coverage and an acceptable amount of medical evacuation coverage and health coverage. Many plans I looked at had these coverages at unacceptable levels or for a much higher price. This plan suited our needs pretty well.
James P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for submitting this review. However, your International Medical Group iTravelInsured SE plan did not include the Cancel for Any Reason option, but it did automatically include Cancel for Work Reasons:

    "q. You, Your Traveling Companion or a Family Member traveling with You is required to work during the Trip. A written statement by an unrelated company official and/or the human resources department demonstrating revocation of previously approved time off will be required. This benefit only applies if the Policy has been purchased within twenty (20) days of Your initial payment for the Trip..."

    Should you ever need assistance in the future, our team of licensed representatives are always happy to help. You can call us at 800-487-4722 with any questions regarding the policies, to obtain a quote, or even to purchase a policy over the phone.
    Feb 05,2019
The trip included a
tour
International Medical Group iTravelInsured SE
The best thing is not needing to use it— but knowing that I had the right coverage should I have had to use it.
Nancy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
We didn't have to use the insurance, fortunately
Ruth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group Patriot America
I never needed any medical requirements during my trip so it would be hard to tell myself how I had experienced that plan
UTKARSH P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
International Medical Group Patriot International
Excellent customer service. I got the plan especially because I thought my trip might be extended. It was and I so I called and repurchased same plan easily to stay longer. Great service. I.ll be back!
Laura K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.67)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. Arch RoamRight
    (4.60)
  1. Berkshire Hathaway Travel Protection
    (4.63)
  2. GeoBlue
    (4.60)
  3. Travelex
    (4.51)
  4. Crum & Forster - Travel Insured International
    (4.49)
  5. John Hancock Insurance Agency, Inc.
    (4.48)